Guest Room Supervisor

InTown Suites; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with match

PTO for full-time

Sundays off

Flexible schedules

Weekly payroll

Training programs

Job summary

InTown Suites Charlotte is seeking a dedicated housekeeping supervisor to lead and train the team, maintain cleaning standards, and ensure every guest room is consistently ready to sell.

You will schedule staff, monitor performance, inspect rooms and public areas, handle guest concerns with a smile, and partner with the General Manager to uphold safety and exceptional service.

Qualifications

• Ability to manage multiple staff members efficiently.
• Strong time management and scheduling skills.
• Solid knowledge of housekeeping/laundry SOPs and techniques.
• Ability to follow instructions and meet deadlines.
• Excellent communication with guests and staff.
• Willingness to work long hours as needed.
• Ability to supervise and train staff.

Responsibilities

• Supervise and train all housekeeping staff according to SOPs.
• Schedule housekeeping staff based on needs.
• Ensure rooms meet company standards and are ready to sell.
• Inspect and verify vacant rooms are ready.
• Maintain safe and healthy work environment.
• Ensure supplies and equipment are available and maintained.
• Handle guest concerns with superior service.
• Reconcile daily paperwork with General Manager.

Skills

Staff supervision

Time management

SOPs knowledge

Communication

Education

High school diploma or equivalent

Job description

Property Address:

540 Pressley Road Charlotte, North Carolina 2821 7

It’s fun to work in a company where people truly BELIEVE in what they’re doing! We're committed to bringing passion and customer focus to the business.

Essential Duties and Responsibilities:

• Supervise and train all housekeeping staff according to company standard operating procedures

• Schedule housekeeping staff based on company needs

• Ensure all housekeepers are performing up to company standards

• Ensure all guest rooms are serviced and cleaned according to company standards

• Inspect and verify that all vacant rooms are ready to sell prior to opening

• Establish standards for work of housekeeping staff

• Ensure all housekeeping equipment is in good working order and notify General Manager if not

• Fill-in when other housekeepers are absent

• Maintain safe, secure, and healthy work environment by following and enforcing company standards and procedures

• Ensure adequate supplies of cleaning materials are available

• Ensure that all employee, public, and guest areas are kept clean

• Notify General Manager immediately of any safety and/or security violations of policy

• Notify General Manager of any guest concerns

• Maintain superior customer service when interacting with guest

• Reconcile daily paperwork with General Manager prior to end of shift

Essential Qualifications:

• Ability to simultaneously manage multiple staff members efficiently

• Ability to use time management skills to effectively accomplish tasks

• Possess good knowledge of housekeeping/laundry standard operating procedures and techniques

• Ability to follow instructions, directions and meet deadlines

• Ability to read, understand and interpret information found in a variety of reports and other internal hotel information

• Ability to read, speak and write in an efficient manner to interact with guests and staff

• Ability to compose and express thoughts concisely to ensure effective communication

• Ability and flexibility to work long hours on a regular basis as business conditions demand

• Ability to manage multiple activities often in stressful situations and with time constraints

• Ability to work independently with little or no supervision

Preferred Skills/Credentials/Experience/Education

• Experience levels required may vary based on the size, volume and character of hotel

• Any combination of education and experience equivalent to high school diploma

• Any other combination of education, training or experience that provides the required knowledge, skills and abilities

• Minimum 1-year housekeeping experience with proven skill and performance or 6 months’ supervisory experience in rooms division or related position

• Possess good knowledge of housekeeping/laundry operations, cleaning standards and techniques

• Ability to step in and perform a variety of housekeeping/laundry positions in response to business needs

• Ability to visually inspect guest rooms, public areas, service areas, etc. for quality in cleanliness and presentation

Work Environment and Physical Requirements:

• Regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds

• This position is occasionally required to sit; climb, balance; and stoop, kneel, crouch or crawl

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• Indoor work with hard and carpeted surfaces

• Standing for eight (8) hour shifts

• Exposure to extreme weather conditions, cold and heat

Perks & Benefits

• Easy to follow training programs & supportive team throughout the onboarding process

• Health, dental, vision, life and disability insurance for full-time employees

• 401k with company match

• PTO for full-time employees

• Sundays off and no late shifts!

• Flexible schedules

• Weekly payroll

Electronic Acknowledgement:

When selecting the “Accept” or “Acknowledge” box, I am agreeing that I have read, understand and agree to this policy. The policy is Electronically Countersigned by InTownSuites upon your Acceptance in Workday.

Disclaimer:

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.