Guest Room Experience Attendant

InterContinental Hotels Group; Cleveland (OH); On-site; USD 24,000 - 34,000; Full time

Job summary

InterContinental Hotels Group in Cleveland is seeking a Room Attendant to keep guest rooms clean, fresh, and welcoming after busy days. You will be on your feet most of the day, maintain high cleanliness standards, and assist guests with simple requests to enhance their stay.

This role suits reliable team players who can handle shifts, may include nights, weekends or holidays, and who take pride in a sharp uniform and outstanding guest service.

Qualifications

• Physical role requiring being on your feet for long periods.
• Ability to lift up to 50 pounds / 23 kilograms and push/pull heavy objects.
• Bending and kneeling may be required to complete tasks.
• Reading, writing and basic maths skills.
• Shifts may include nights, weekends and holidays.

Responsibilities

• Ensure guest rooms are clean, fresh and welcoming and meet hotel standards.
• Assist guests with needs (e.g., toothbrushes, directions) politely.
• Update supervisor on room service progress and report repairs.
• Follow safety procedures and wear protective equipment when needed.
• Manage supplies and amenities and minimise waste.
• Log and reunite lost and found items with owners.
• Maintain a smart uniform and professional appearance.
• Support other duties as needed and assist other departments as required.
• Assist with deep cleaning duties and possible turndown tasks.

Skills

Fitness

Strength

Mobility

Literacy

Flexible shifts

Job description

InterContinental Hotels Group in Cleveland is seeking a Room Attendant to keep guest rooms clean, fresh, and welcoming after busy days. You will be on your feet most of the day, maintain high cleanliness standards, and assist guests with simple requests to enhance their stay.

This role suits reliable team players who can handle shifts, may include nights, weekends or holidays, and who take pride in a sharp uniform and outstanding guest service.