Guest Room Attendant

L'Auberge Lake Charles; Lake Charles (LA); On-site; USD 17,000 - 21,000; Full time

Job summary

PENN Entertainment is seeking a hotel Housekeeper in Lake Charles, LA to clean rooms, hallways, linen rooms, and storage areas as directed. You will operate cleaning equipment, maintain shift documentation, and assist guests while upholding safety and confidentiality standards.

The role emphasizes attention to detail, ability to follow directions, and professional conduct to ensure a clean and welcoming environment for guests.

Qualifications

• High School Diploma or equivalent preferred.
• Six (6) months of previous cleaning experience preferred.
• Willingness to learn and follow direction.
• Ability to clean as directed at an acceptable performance rate.
• Must be able to operate equipment including vacuums, cleaning supplies, mop and broom.
• Ability to communicate minimally in English on matters of mutual concern.

Responsibilities

• Cleans hotel rooms, hallways, linen rooms, and storage areas as directed.
• Maintains and cleans equipment used during shift.
• Maintains documentation of duties performed.
• Reports safety hazards or maintenance deficiencies.
• Greets guests with appropriate salutation and smile.
• Assists guests with issues within authority to ensure satisfaction.
• Maintains confidentiality in all company matters.

Skills

English basics

Cleaning experience

Confidentiality

Education

High School Diploma or equivalent

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling. - Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies. - Performs all duties in a quiet and orderly manner. - Assists the house person with department projects, as needed. - Maintains strict confidentiality in all company matters.

BRING US YOUR BEST.

• High School Diploma or equivalent preferred, but not required. - Six (6) months of previous cleaning experience preferred. - Willingness to learn and follow direction. - Ability to clean as directed at an acceptable performance rate. - Ability to maintain a high level of confidentiality and professionalism. - Must be able to operate equipment, including but not limited to vacuum cleaners, cleaning supplies, mop, and broom. - Ability to minimally communicate and understand, in English, matters of mutual concern, such as directions, hazards, or questions; if unable to speak or understand English, prior experience as a guest room attendant required.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

Equal Opportunity Employer