Guest Relations Representative - Labor & Delivery

1000 Owensboro Health, Inc.; Owensboro (KY); On-site; USD 17,000 - 22,000; Part time

Job summary

Owensboro Health Regional Hospital is seeking a part-time administrative liaison in Labor & Delivery. You will greet guests, respond to inquiries, and support care teams while maintaining a safe, organized environment.

Responsibilities include handling patient records, EMR transfers, and coordination of discharge processes with nursing staff. Ideal candidates have a high school diploma or GED and can work under supervision in a busy setting.

Qualifications

• High school diploma or GED required upon hire.
• No experience required.

Responsibilities

• Manages lobby security and visitor flow.
• Receives, screens, routes, and responds to inquiries.
• Greets guests and provides directions to meet needs.
• Promotes a Culture of Safety and uses Error Prevention tools.
• Collects data for nurse assessment of patients.
• Assists nursing staff and physicians with records access.
• Assists with patient transfers in EMR and discharge processes.
• Answers patient calls promptly and addresses by name.

Skills

Critical thinking

Direct supervision

Stressful environment

Education

High school diploma / GED

Job description

Weekend Requirements: As Needed | Work Hours: Monday-Friday; 8a-12p | Status: Part Time - 0.5 FTE (40 hours per pay period) | Entity: Owensboro Health Regional Hospital | Department: Labor & Delivery

Job Summary

Acts as a liaison between guests, staff, and patients to respond to all information inquiries. Works collaboratively with the care team. Performs administrative duties in support of assigned area.

Job Responsibilities

• Manages lobby and relevant security system by making patient badges for safety of patients and facilitating visitor flow in and out of the department.
• Receives, screens, routes, and/or responds to all inquiries.
• Greets all guests and provides proper directions or instructions based on needs and creates positive patient experience by focusing on what matters most to the patient and visitor/s.
• Proactively meets patient needs and assures a safe environment while promoting a Culture of Safety by mindfully integrating Error Prevention tools into daily routines.
• Contributes to the assessment of patients by collecting data for review by a nurse.
• Assists nursing staff to perform basic duties and works with physicians to obtain patient records such as height and weight.
• Could perform basic specimen collection.
• May monitor tube system and handle medication in accordance with medication safe handling practice.
• Serves as a central information resource to physicians, guests and patients.
• Electronically transfers patients in and out of the unit including facilitation of direct admit process, completion of discharge in electronic medical record (EMR), assembling paper-lite chart, and assisting with patient bed placement.
• Answers patient calls in a timely manner, identifying self and addressing patient by name, takes the appropriate action.
• May maintain centrally accessible resource materials (phone books, quick reference materials and supplies.
• Maintains a clean and organized work area.
• May enters work orders and assists with ordering supplies.
• Updates diet orders and verifies tray deliveries meet diet requirements and may maintain nourishment stations, waiting rooms, and consultation rooms.
• Performs administrative or clerical duties as assigned including filing, reception, and data entry as needed, and patient registration.
• Audits for improvement initiatives as requested.
• Assists department leader with ensuring consistency of processes throughout all working areas.

Skills and Attributes

• Requires critical thinking skills and decisive judgment.
• Works under direct supervision.
• Must be able to work in a stressful environment and take appropriate action.

Position Requirements

• Work Experience No experience required
• Education High school diploma, General Equivalency Diploma (GED) or higher required upon hire.
• Licensure/Certification/Registration No licensure/certification/registration required
• Organizational Responsibilities Supports Owensboro Health’s Mission, Vision, Core Commitments, and business interests. Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.

Additional Job Information

This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description. The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position.

Standard ADA Settings

Standard ADA Settings: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Physical Demands: (Office Environment)
Standing: Occasionally
Walking: Occasionally
Sitting: Frequently
Lifting 0-25 lbs.: Rarely
Lifting 25-75 lbs.: Rarely
Lifting over 75 lbs.: Rarely
Carrying 0-25 lbs.: Rarely
Carrying 25-75 lbs.: Rarely
Carrying over 75 lbs.: Rarely
Pushing/Pulling 0-25 lbs.: Frequently
Pushing/Pulling 25-75 lbs.: Rarely
Pushing/Pulling over 75 lbs.: Rarely
Climbing: Rarely
Bending/Stooping: Rarely
Kneeling: Rarely
Crouching/Crawling: Rarely
Reaching: Occasionally
Talking: Frequently
Hearing: Frequently
Repetitive Foot/Leg Movements: Rarely
Repetitive Hand/Arm Movements: Frequently
Keyboard Data Entry: Frequently
Running: Rarely
Vision: Depth Perception: Frequently
Vision: Distinguish Color: Frequently
Vision: Seeing Far: Frequently
Vision: Seeing Near: Frequently
Hazardous Drug Risk Exposure: Risk Level: High-Risk

Owensboro Health Core Commitments

• INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.
• RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.
• TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.
• INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.
• SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.
• EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.

Owensboro Health is a nonprofit health system with a mission to heal the sick and to improve the health of the communities we serve in Kentucky and Indiana. The system includes Owensboro Health Regional Hospital, nationally recognized for design, architecture and engineering; Owensboro Health Muhlenberg Community Hospital; Owensboro Health Twin Lakes Medical Center; the Owensboro Health Medical Group comprised of over 200 providers at more than 30 locations; three outpatient Healthplex facilities, a certified medical fitness facility, the Healthpark; a surgical weight loss center and program, and the Mitchell Memorial Cancer Center.

Click here to learn more about Owensboro Health.