GUEST RELATIONS REPRESENTATIVE

Froedtert Health; Milwaukee (WI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Career Tuition Assistance

Referral bonuses

Retirement plan - 403b

Health insurance

Employee Assistance Programs

Job summary

Froedtert Health in Milwaukee is looking for a First Impression Officer to provide exceptional concierge-style customer service for patients, families, and visitors at Froedtert Hospital. You will assist visitors with navigation and provide vital information while ensuring a welcoming environment.

The role requires at least 3 years of customer service experience and proficiency in Microsoft programs, along with effective communication skills.

Qualifications

• Minimum of 3 years of customer service experience.
• Experience as a First Impression Officer preferred.

Responsibilities

• Deliver exceptional concierge-style customer service.
• Assist visitors with navigation and wayfinding.
• Provide information on patient care policies.

Skills

Customer service experience

Microsoft programs

Communication skills

Bilingual

Data tracking

Situational de-escalation

Epic proficiency

Education

High School diploma or equivalent

Job description

#BeHere

Location: US:WI:MILWAUKEE at our FROEDTERT HOSPITAL facility.

This job is ON - SITE.

FTE: 0.875000

Standard Hours: 35.00

Shift: Shift 3

Shift Details: Holidays: Weekends:

Job Summary

Serves as the ‘First Impression Officer’ of the Froedtert & The Medical College of Wisconsin health network, going above and beyond to deliver on exceptional and memorable concierge-style customer service and hospitality for our patients, families and visitors. Greet each visitor and offers assistance with navigation, wayfinding, sharing helpful information and helping to simplify their journey with us. Provides accurate information and direction to patients, staff, and family members. Communicates relevant patient care policies while supporting efficient patient care flow, and safety for everyone. Communicates with large numbers of individuals and at times large groups of people and manage stressful situations in the most empathetic manner. Partners closely with other departments including customer experience/ performance excellence, transport, parking, security, and clinical departments.

Experience Description

A minimum of 3 years of customer service experience or a minimum of 6 months of experience internally at Froedtert Hospital.

Education Description

High School diploma or equivalent is preferred.

Training Description

Situational de-escalation techniques. Epic transport or EVS modules.

Special Skills Description

Proficient in Microsoft programs. Strong verbal intra and interdepartmental communication skills. Ability to track data in an accurate and timely manner for the purposes of supporting customer service analytics. Bilingual, preferred. Ability to execute security protocol assignments during an emergency drill is preferred. Proficiency in Epic, preferred.

Licensure Description

American Heart Association (AHA) Basic Life Support for the Healthcare Provider (BLS) or an AHA approved equivalent is required within 90 days of hire.

Perks & Benefits At Froedtert Health

Froedtert Health Offers a variety of perks & benefits to staff, depending on your role you may be eligible for the following:

• Paid time off
• Growth opportunity- Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work life benefits available

The Froedtert & the Medical College of Wisconsin regional health network is a partnership between Froedtert Health and the Medical College of Wisconsin supporting a shared mission of patient care, innovation, medical research and education. Our health network operates eastern Wisconsin's only academic medical center and adult Level I Trauma center engaged in thousands of clinical trials and studies. The Froedtert & MCW health network, which includes ten hospitals, nearly 2,000 physicians and more than 45 health centers and clinics draw patients from throughout the Midwest and the nation.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262-439-1961. We maintain a drug-free workplace and perform pre-employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262-439-1961. We will attempt to fulfill all reasonable accommodation requests.