Guest Relations Representative

Compass Group USA; Chicago (IL); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Instapay

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Levy, part of Compass Group USA, is seeking a suite sales specialist in Chicago to manage and grow premium suite food and beverage experiences at major venues. You will partner with client teams, coordinate menu planning, and ensure seamless event execution.

Ideal candidates will drive revenue through daily sales, maintain strong partner communications, and manage multiple accounts in a fast-paced environment among stadiums and arenas in the Chicago area.

Qualifications

• Strong communication skills, written and verbal.
• Ability to manage multiple deadlines.
• Experience in sales or client relations is a plus.
• Proficient with Microsoft Office and sales dashboards.

Responsibilities

• Facilitate suite food and beverage sales for Levy venues, managing multiple accounts.
• Provide premium experience from start to finish, assist with menu and event planning, manage billing details.
• Drive daily sales to increase revenue.
• Present and communicate with partners and clients via email, phone, and in person.
• Meet deadlines and stay organized in a fast-paced environment.
• Maintain relationships with suite holders, partners, and Levy team members.

Skills

Communication

Time management

Sales orientation

Multi-tasking

Tools

Outlook

Word

PowerPoint

Excel

Job description

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for a great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

The United Center is the largest arena in the United States and is located near the West Side of Chicago, Illinois. The United Center hosts concerts, other events, and is home to the Chicago Blackhawks of the National Hockey League and the Chicago Bulls of the National Basketball Association.

Mission

We are the face and name of Levy, linking suite customers to the most premium food and beverage experiences that Levy has to offer, and demonstrating Levy's value as a restauranteur and a disruptor in the sports and entertainment industry. We seek to drive sales through strategic menu planning, while providing exceptional customer experiences on a daily basis.

Major Areas of Responsibility

The role’s primary focus is on managing suite catering orders and curating exceptional customer experiences. Developing strong relationships with our Client Partners and providing expert support to our management teams at our sports and entertainment venues, through impeccable communications, are also essential.

Job Requirements + Responsibilities

• Responsible for facilitating suite food and beverage suite sales for Levy sports and entertainment venues, managing multiple accounts in their portfolio.
• Provides suite holders with a premium experience from beginning to end, assisting with menu and event planning assistance, managing customer accounts and billing details to ensure a seamless event experience.
• Driving sales on a daily basis to increase revenue.
• Exceptional written and verbal communication skills are a must.
• Candidate requires a strong ability to present and communicate with partners and clients both via e-mail, phone, as well as in person.
• Ability to meet and manage multiple deadlines. Time management, organization and prioritization skills are essential.
• Analyzing revenue and patterns, utilizing sales dashboards to do so.
• Requires day-to-day use of multiple proprietary systems and databases, as well as basic knowledge of Outlook, Word, PowerPoint and Excel.
• Strong multi-tasking and organizational skills lend themselves to the fast-paced nature of the role.
• A positive, outgoing and pro-active attitude are key components to success in this role.
• Responsible for developing and maintaining relationships with suite holders, partners and Levy team members.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program