Guest Relations Rep

Capital Health System, Inc.; United States; On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Paid Time-Off

Job summary

Capital Health is seeking a friendly and customer‑oriented Front Desk Associate to greet patients and visitors, answer inquiries, and provide clerical support at the front desk. This full-time role requires delivering a welcoming environment and assisting staff with visitor needs throughout shifts.

Candidates should have at least one year of customer service experience and a high school diploma. The position involves standing, multitasking, and maintaining professional appearance in a medical

Qualifications

• Education: High school diploma or equivalent.
• Experience: One year of customer service experience.
• Usual Work Day: 8 Hours.

Responsibilities

• Greet and welcome patients, guests, and visitors in a friendly and responsive manner.
• Address inquiries and provide clerical and administrative services as needed.
• Direct visitors using facility maps and maintain a welcoming front desk environment.

Skills

Customer service

Reception/front desk

Communication skills

Teamwork

Education

High school diploma or equivalent

Job description

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region. Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates. The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time). Pay Range: $17.00 - $20.85 Scheduled Weekly Hours: 40

Position Overview

SUMMARY: Greets and welcomes patients, guests, and visitors. Maintains customer service work environment.

Minimum Requirements

• Education: High school diploma or equivalent.
• Experience: One year previous customer service experience.
• Usual Work Day: 8 Hours

Essential Functions

• Ensures that inquiries and requests are addressed in a friendly and responsive manner.
• Anticipates the needs of patients, guests, and visitors and takes proactive measures to ensure their satisfaction.
• Demonstrates knowledge of department locations and directs guests using facility maps or other aids to appropriate locations.
• Responds immediately to guest inquiries.
• Provides proactively patient and guest comfort and emotional support as needed.
• Surveys lobby and surrounding area ensuring it is inviting and that visitors are being assisted as they enter.
• Utilizes service recovery skills as appropriate in problem solving situations.
• Promptly and courteously answers phones and provides clerical and administrative services as needed.
• Collaborates with security personnel on a continuous basis to provide a hospitable, welcoming and safe environment.
• Maintains awareness of current visitor restrictions and screens visitors appropriately.
• Greets governmental surveyors and notifies Director and Manager of Governmental Affairs of their presence.
• Checks mail twice a week and routes patient mail appropriately.
• Presents a professional image at all times.
• Maintains a moderate noise level.
• Maintains a neat and orderly front desk for a positive first impression.
• Adheres to wearing appropriate attire and maintenance.

Physical Demands and Work Environment

Frequent physical demands include:

• Standing

Occasional physical demands include:

• Sitting
• Walking
• Climbing (e.g., stairs or ladders)
• Carry objects
• Push/Pull
• Twisting
• Bending
• Reaching forward
• Reaching overhead
• Squat/kneel/crawl
• Wrist position deviation
• Pinching/fine motor activities
• Keyboard use/repetitive motion

Continuous physical demands include:

• Talk or Hear
• Lifting Floor to Waist 15 lbs.
• Lifting Waist Level and Above 10 lbs.

Sensory Requirements include:

• Accurate Near Vision
• Accurate Far Vision
• Color Discrimination
• Minimal Depth Perception
• Accurate Hearing

Anticipated Occupational Exposure Risks include:

• Bloodborne Pathogens
• Chemical
• Airborne Communicable Disease
• Extreme Temperatures
• Radiation
• Uneven Surfaces or Elevations
• Extreme Noise Levels
• Dust/Particulate Matter

Benefits

This position is eligible for the following benefits: Medical Plan Prescription drug coverage & In-House Employee Pharmacy Dental Plan Vision Plan Flexible Spending Account (FSA) - Healthcare FSA - Dependent Care FSA Retirement Savings and Investment Plan Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance Supplemental Group Term Life & Accidental Death & Dismemberment Insurance Disability Benefits - Long Term Disability (LTD) Disability Benefits - Short Term Disability (STD) Employee Assistance Program Commuter Transit Commuter Parking Supplemental Life Insurance - Voluntary Life Spouse - Voluntary Life Employee - Voluntary Life Child Voluntary Legal Services Voluntary Accident, Critical Illness and Hospital Indemnity Insurance Voluntary Identity Theft Insurance Voluntary Pet Insurance Paid Time-Off Program

Welcome to Capital Health's new career opportunity page. Here you will have access to view and apply to career opportunities in our hospital and physician practice locations.

Equal Opportunity Employer Notice Capital Health Benefits