Guest Relations Receptionist, Part Time, 2nd Shift

Blanchard Valley Regional Health Center; Findlay (OH); Presencial; USD 19 000 - 28 000; Tempo integral

Resumo da oferta

Blanchard Valley Regional Health Center is seeking a friendly Guest Reception position to manage visitor flow at the front desk with hospitality and professionalism. You will assist guests and colleagues, ensuring service excellence and confidentiality of patient information in a fast-paced health setting.

The role requires a high school diploma or GED, data-entry and PC experience, and flexibility in scheduling, with a polished appearance and strong communication skills.

Qualificações

• High school graduate or GED equivalent.
• Keyboarding/data entry and PC experience; Microsoft Office knowledge required.
• Flexible schedule; must be fluent in English (oral and written).
• Professional appearance and hospitality skills required; service-oriented interpersonal skills.

Responsabilidades

• Greets individuals, determines needs, monitors and tracks traffic flow with strong communication.
• Maintains a well groomed appearance per BVHS policy.
• Promotes and enforces safe work practices.
• Assists with scheduling appointments and notifies contact for delays.
• Keeps patient information confidential per regulations.
• Participates in educational activities and process improvements as needed.
• Turns in departmental documentation within established time frames.

Conhecimentos

Hospitality skills

Customer service

Fluent English

Data entry

Microsoft Office

Formação académica

High school diploma or GED

Ferramentas

Microsoft Office

Descrição da oferta de emprego

PURPOSE OF THIS POSITION

Manages the efficient flow of customers at the Guest Reception area with hospitality and professionalism. Presenting a desire to be of assistance to guests and associates with a service excellence attitude.

JOB DUTIES/RESPONSIBILITIES

• Duty 1: Greets individuals, determines their needs, monitors and tracks traffic flow using excellent and timely communication skill. This would include but not limited to rounding in designated lobbies / monitoring surgery schedules, and working with Volunteer Services.


• Duty 2: Maintains a well groomed appearance within guidelines determined in the BVHS Appearance Policy.


• Duty 3: Assists to promote and enforce safe work practices consistent recognized standards of BVHS.


• Duty 4: Assists with scheduled appointments, notification of appropriate contact, and service delays.


• Duty 5: Assures confidentiality of patient information at all times as directed within regulations.


• Duty 6: Attends and participates where /when requested in educational activities, in services, performance / process improvement, accreditation processes, and customer service / satisfaction.


• Duty 7: Responsible to turn in departmental documentation within established time frames.

REQUIRED QUALIFICATIONS

• High school graduate or GED equivalent Keyboarding skills, data entry and/or PC experience required, with Microsoft Office knowledge Flexible schedule Must be fluent in English (oral and written) Professional appearance and hospitality skills required Positive service-oriented interpersonal and communication skills required. Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient status . Must be able to interpret the appropriate information needed to identify each patient's requirements relative to their age-specific needs and to provide the care needed as described in the area's policies and procedures

PREFERED QUALIFICATIONS

• Some related college experience


• Registration experience

PHYSICAL DEMANDS

This position requires a full range of body motion with intermittent walking, lifting, bending, climbing, squatting, kneeling, twisting, sitting and standing. The associate must be able to sit for two hours and walk for two hours a day. Individual must be able to lift 50 pounds. The associate must have excellent eye/hand coordination, and reach work above their shoulders. This position requires corrected vision and hearing in the normal range. Associate must have excellent verbal communication skills to assist patient, physicians, and co-workers.