Guest Relations Associate

The Salvation Army USA Western Territory; San Francisco (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

The Salvation Army USA Western Territory is seeking a Guest Relations Associate to deliver exceptional customer service at the Kroc Center and Railton Place. Responsibilities include greeting guests, assisting with program information and sales, handling inquiries, and providing administrative support.

The role involves ensuring safety, managing opening/closing duties, and assisting with incident reports and mail. Bilingual skills are a plus, with a focus on a welcoming guest experience.

Qualifications

• High School Diploma or GED is required.
• Excellent customer service skills in-person, over the phone, and digitally.
• Proficient typing and ability to learn new software with basic training.
• Proactive mindset with strong organization and attention to detail.
• Self-motivated, energetic, and able to work with minimal supervision.
• Bilingual in Spanish, Arabic, Cantonese/Mandarin, or Vietnamese preferred.
• Experience with a POS system and membership recruitment preferred.

Responsibilities

• Greet guests and ensure a welcoming, positive experience.
• Process guest inquiries and sales with knowledge of programs and fees.
• Provide administrative support: filing, data entry, and mailing; maintain confidentiality.
• Handle and resolve guest complaints by evaluating all relevant data.
• Maintain security by checking in/out guests and monitoring activity.
• Report suspicious or inappropriate activity to management.
• Assist with emergencies and safety checks, and ensure events run on time.
• Open and close the facility and assist with incident reports and mail.

Skills

Customer service

Computer literacy

Typing

Organizational skills

Attention to detail

Time management

Bi-lingual (preferred)

POS experience

Education

High School Diploma or GED

Tools

POS system

Job description

The Guest Relations Associate is responsible for providing exceptional customer service experiences. The Guest Relations Associate will be responsible for membership and program sales, providing information and answering questions about programs and services, and checking in visitors for the Kroc Center and Railton Place.

Duties and Responsibilities

• Greet guests as they enter the Kroc Center and the Railton Place and ensure they feel welcomed and have a positive experience.
• Process all guest inquiries and sales by maintaining knowledge of current programs, services, and fees.
• Provide administrative support to include filing, data entry, and mailing. Ensure confidentiality of all data.
• Handle and resolve guest's complaints and disputes by obtaining and evaluating all relevant data.
• Provide security to ensure the Kroc Center and Railton Place are safe and secure by ensuring authorized entry by checking in and out all guests.
• Review security monitors and report any suspicious or inappropriate activity to management.
• Assist with emergencies and crisis situations including but not limited to fire alarms, flooding, and medical emergencies.
• Maintain cleanliness of facility and conduct all mandatory safety checks.
• Ensure that events, programs, and activities begin and end on time.
• Responsible for all opening and closing duties.
• Assist Kroc Center, Railton Place, and Property team with accurate and detailed work order and incident reports.
• Accept mail and packages for Kroc Center staff and Railton Place residents.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED equivalency.
• Must have excellent customer service skills in-person, over the phone, and through digital communication.
• Must be computer literate with proficient typing skills and the ability to use new software programs with basic training.
• Able to perform job functions with proactive mindset, good organization, attention to detail, fine judgement, speed, accuracy, and poise.
• Self-motivated, energetic, enthusiastic, and able to maintain a self-directed schedule.
• Bilingual in Spanish, Arabic, Cantonese/Mandarin, or Vietnamese preferred.
• Experience with a Point of Sales (POS) system and membership recruitment preferred.

Equipment Used

Standard Office Equipment

Physical Requirements

Ability to lift up to 25 lbs. (usually file boxes)

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is a reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army

The employee acknowledges that he/she has been informed and understands The Salvation Army's religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Army's religious purposes, and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.

At-Will

I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employee relationship with this organization is of an "at will" nature, which means that the Employee may resign at any time and the Employer may discharge Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless an authorized executive of this organization specifically acknowledges such change in writing.

Equal Employment Opportunity

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.