Guest Relations Associate

Creative Discovery Museum; Chattanooga (TN); On-site; USD 15,911 - 22,661; Full time

Job summary

Creative Discovery Museum in Chattanooga, TN, seeks team-oriented associates to deliver friendly, informative service at the ticket desk. You will educate customers on memberships, operate the POS system, handle cash, and keep the lobby clean and stocked.

Responsibilities include safety checks, event support, and completing opening/closing tasks, with occasional weekend and evening shifts. This is a full-time, hourly role starting at $14.00 per hour.

Qualifications

• High School Diploma required.
• Weekend and some night work required.

Responsibilities

• Provide superior customer service and greet visitors courteously.
• Educate and upsell products, programs and memberships.
• Operate the point-of-sale system and process transactions.
• Maintain cash drawers and change as needed.
• Open/close day with end-of-day procedures.
• Keep lobby and ticket desk clean and stocked.
• Monitor safety, security and guest flow; respond to emergencies.
• Support celebrations and events with high service standards.
• Perform other duties as assigned.

Skills

Sales driven

Team oriented

Multi-tasking

High-pressure environment

Effective communication

Education

High School Diploma

Job description

Creative Discovery Museum, 321 Chestnut Street, Chattanooga, TN 37402, USA

Essential Duties and Responsibilities

• Customer Service: Required to provide superior customer service at all times. Associates will greet all visitors with a welcoming demeanor, ensure consistency of information by following Museum scripts, and handle all interactions with visitors courteously and politely.
• Educate and sell: Be conversant on all products to best present and sell to the customer. Associates will be asked to achieve monthly goals, upsell products, programs, and memberships, and understand all memberships and membership specials to help the customer decide which membership fits them best.
• Operate point of sale computer: Must demonstrate competency on the point-of-sale system and complete all customer transactions properly. Associates will be required to change receipt printer paper, utilize basic troubleshooting skills, and complete customer transactions.
• Cash Control: Adhere to all proper money handling policies and procedures. Associates maintain cash drawers while ensuring an adequate supply of change remains in their assigned drawer throughout their shift.
• Open and complete end-of-day closing: Keep the ticket desk stocked, tidy, and ready for the day’s activities. Associates are required to complete opening/closing checklists and shut down the computer system at end of day.
• Cleaning and stocking: Ensure the lobby and ticket desk are always clean and presentable. Restock brochures, sweep the lobby daily, tidy up the ticket counter, and keep the membership stand stocked.
• Safety and Security: Ensure all guests are checked in properly by monitoring guest entrance and exit. Report any door alarms and any unauthorized weapons to management, respond to fire alarms including announcements, communicate with the security and maintenance department, usher guests to the closest exit in event of emergency, respond to weather announcements, and monitor the door during lost child codes. Use safety measures when using equipment and ensure safe and secure storage of inventory.
• Celebrations & Events: Ensure all celebrations, including birthday and after-hours parties, are delivered to guests with a high standard of excellence.
• All other duties as assigned.

Knowledge, Skills and Abilities Required

• Must be sales driven
• Team oriented with demonstrated ability to effectively communicate and work with a variety of personalities
• Ability to work in a high-pressure environment
• Ability to multi-task
• Must be able to work a consistent part-time schedule

Education/Experience Requirements

• High School Diploma

Working conditions

Weekend and some night work required. Some holiday work. Noise level high at times. Standing and walking on the Museum floor for extended periods of time and the lifting of supplies.

Full-time, hourly (Starting at $14.00). Regular schedule may include holidays, evenings, and weekends.

Applications must be submitted by 5:00 pm on Monday, July 27, 2026.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.