Guest Relations Agent

Bluehawaiianconcierge; Honolulu (HI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Commission program

Benefits package

Job summary

Blue Hawaiian is seeking a Guest Relations Agent to provide in-person, personalized check-in briefings and retail support at our base of operations in Hawaii. You will greet guests professionally, guide them to suitable experiences, and collaborate with the team to ensure a memorable vacation.

Responsibilities include resolving issues promptly, handling retail upsells, and maintaining a high level of customer service while staying informed about local attractions and tours.

Qualifications

• High school diploma or GED required.
• Excellent personal interaction skills.
• Expert knowledge of local area and attractions.
• Knowledge of tour industry.

Responsibilities

• Provide guests with a professional greeting and extraordinary service.
• Assist guests in selecting products matching their needs via discovery questions.
• Sell retail items and upsell experiences.
• Resolve guest issues promptly and follow up for satisfaction.

Skills

Interpersonal skills

Local attractions knowledge

Tour industry knowledge

Adaptability

Objection handling

Timeliness

Communication

Active listening

Self-motivation

Lifting 25 lbs

Multitasking

Education

High school diploma

Tools

Word

Excel

PowerPoint

Outlook

Job description

Overview

Job Summary

The Guest Relations Agent will offer in-person, face-to-face personalized guest check in briefing and retail sales support at the base of operations. The role will focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including check-in, Safety briefings, flight following, ramp operations and retail sales. The Guest Relations Agent will help grow base revenue with retail sales which will ensure a memorable vacation experience for the guest. A teammate in this role is expected to be knowledgeable about the local area and an expert on the attractions, tours, and retail that we sell. This role will be responsible for ensuring compliance with Blue Hawaiian’s Operational Specifications, Human Resources Requirements and Safety Management System.

Competitive Pay + Bonus Earning OpportunitiesOur Guest Relations Agents enjoy more than just a competitive hourly wage of$19.00-$24.00 per hour. Team members also have the opportunity to earn additional income through a biweekly commission program. Commissions are driven by retail sales, first-class seat upgrades, and buyouts, with earnings shared among the team based on hours worked- rewarding collaboration while increasing your overall earning potential.

Essential Functions and Responsibilities include the following:

• Provide each guest with a professional and courteous greeting and extraordinary guest service

• Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions)

• Sell retail items and upsell experiences

• Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved

• Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business

• Other duties as assigned

Additional Job Requirements

• Availability Required: Sunday - Saturday

• Generally, 3 - 5 days per week, with one day being on a Saturday or Sunday

• Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am - 6 pm)

• Indicate the percentage of time spent traveling - 0%

Subject to applicable laws and Blue Hawaiian policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiians’ employment practices and policies.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.

Education & Experience

• High school diploma or general education degree (GED)

• Excellent Personal interaction skills

• Expert-level knowledge of the local area and attractions

• Knowledge of tour industry

Skills

• Adaptable and able to support change within the business

• Ability to overcome objections and offer alternate solutions

• Timeliness and a professional appearance

• Excellent written and verbal communication skills (fluent English required, bilingual a plus)

• Strong listening skills to be able to identify customer need

• Self-motivated with the ability to work independently in asalesdriven environment

• Ability to occasionally lift to 25 pounds and to stand for long periods of time

• Proven ability to juggle multiple duties and prioritize

Computer Skills

• Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook

Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

Minimum pay

USD $19.00/Hr.

Maximum Pay

USD $24.00/Hr.

Benefits

For more information on our industry-leading benefits, please visit our benefits page here.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)