Guest Greeter

Cici's Pizza-Top Slice LLC; Matthews (NC); On-site; USD 14,000 - 17,000; Part time

Job summary

Cicis is seeking a part-time Guest Greeter in Matthews, NC. You will warmly welcome guests, share menu information, and help create a positive first impression. Use the POS to process orders, handle payments, and assist with takeout while maintaining a clean, welcoming space for guests.

The role requires a friendly, reliable person age 16+, with weekend availability and on-the-job training provided. This position emphasizes customer service and teamwork in a fast-paced dining environment.

Qualifications

• Must be at least 16 years old.
• On-the-job training provided.
• Basic math to give correct change.
• Clear verbal communication skills.
• Able to stand for long periods and lift up to 25 pounds.
• Punctual, dependable, and able to work weekends/holidays.

Responsibilities

• Greet every customer with a friendly attitude and upsell menu items.
• Enter food and drink orders into the POS system accurately.
• Accept cash, cards, and mobile payments; provide correct change.
• Balance the cash drawer at shift start and end.
• Package takeout orders and hand them to customers.
• Keep front counter and dining areas clean and stocked.
• Communicate guest requests to the kitchen team.

Skills

Customer service

Cash handling

Communication

Reliability

Flexibility

Teamwork

Education

High school diploma or equivalent

Tools

POS system

Job description

Description

FLSA Status: Non-exempt

part time, $10.00-$12/hour

Cicis was born in Plano, Texas in 1985. Since then, we've boldly claimed our place in the casual dining industry as the place to go for The Best Pizza Value Anywhere! (TBPVA) With a legacy deeply rooted in service, hospitality, and giving back, we are committed to delivering the best experience to every Guest, every day.

Why Join the Cicis Fam?

Because we’re not just serving up pizza — we’re serving up good times, growth opportunities, and a workplace where everyone belongs. Whether you’re looking to start your career or just want to earn some extra dough, Cicis is the place to be.

Job Description

Guest Greeter is responsible for warmly welcoming guests upon arrival and creating a positive first impression. Provides information about the restaurant and services, answers basic questions, and directs guests to appropriate areas. Maintains a friendly, professional, and attentive presence while supporting the overall guest experience and assisting the team as needed.

Key Responsibilities

• Customer Service: Greet every customer with a friendly attitude, answer menu questions, and suggest additional items (upselling).
• Order Processing: Enter food and drink orders correctly into the Point of Sale (POS) system.
• Cash Handling: Accept cash, credit cards, and mobile payments, give accurate change, and balance the cash drawer at the start and end of each shift.
• Order Assembly: Package takeout meals, check orders for accuracy, and hand them to customers.
• Cleanliness: Keep the front counter, guest seating areas, and drink stations clean, sanitized, and fully stocked.
• Teamwork: Communicate guest requests and special needs clearly to the kitchen crew.

Requirements

• Must be at least 16 years old
• Experience: Previous cashier, food service, or customer service experience is preferred, but not required (on-the-job training provided).
• Math Skills: Basic math skills to count money and give correct change.
• Communication: Clear verbal communication skills and a positive, polite demeanor.
• Physical Requirements: Ability to stand for long periods and lift up to 25 pounds.
• Reliability: Punctual, dependable, and able to work flexible shifts, including weekends and holidays.
• Food Safety: Willingness to obtain a local food handler's card or certificate if required by state law.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements are subject to modification to accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Cicis is an Equal Opportunity Employer. Applicants will be considered for employment equally regardless of race, color, age, national origin, religion, gender, sexual orientation, veteran, or disability status.