Guest-Focused Security Officer (Casual) - Luxury Resort

Hilton; Wailea (HI); On-site; USD 42,000 - 54,000; Full time

Job summary

Waldorf Astoria Maui is seeking a Security Officer (Casual) to join the Safety & Security team at the iconic Grand Wailea property. You will help protect guests and assets across 40 acres of tropical grounds and 780 rooms, contributing to Forbes 4-Star and AAA 4-Diamond guest experiences.

The role focuses on patrols, investigations, documentation, emergency response, and providing exceptional guest assistance to ensure a safe and memorable stay for all visitors.

Qualifications

• Duties involve security patrols and risk assessment.
• Ability to conduct preliminary investigations and document findings.
• Prepare accurate security reports and maintain records.

Responsibilities

• Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks, security threats, and undesirable conditions
• Assist with investigations: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents
• Maintain accurate documentation: Prepare and ensure the accuracy of security reports and records
• Respond to emergencies: Assist in handling safety hazards, fires, medical incidents, and security threats
• Provide exceptional guest assistance: Respond to guest inquiries and concerns with professionalism and efficiency

Skills

Patrol & surveillance

Incident investigation

Report writing

Job description

Waldorf Astoria Maui is seeking a Security Officer (Casual) to join the Safety & Security team at the iconic Grand Wailea property. You will help protect guests and assets across 40 acres of tropical grounds and 780 rooms, contributing to Forbes 4-Star and AAA 4-Diamond guest experiences.

The role focuses on patrols, investigations, documentation, emergency response, and providing exceptional guest assistance to ensure a safe and memorable stay for all visitors.