Guest-Focused Restaurant & Bakery Server (Flexible Schedule)

Perkins American Food Co.; Avon (OH); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Flexible schedule

Job summary

Perkins Restaurant & Bakery in Avon, OH is seeking a friendly team member to provide efficient, welcoming service to guests. You will greet guests, answer questions with menu knowledge, and deliver hot food to tables while keeping your station clean and organized.

This role emphasizes 100% guest satisfaction and teamwork, following company policies and procedures, and supporting colleagues during busy times.

Qualifications

• Basic sanitation, safety and customer service can be taught in-house.

Responsibilities

• Guest Interactions
• Reports to work well-groomed, in clean and proper uniform and at all times practices good personal hygiene.
• Greets guest in a courteous and respectable way when seated at station.
• Welcomes guests immediately upon seating with a non-scripted greeting.
• Using acquired menu knowledge, offers menu suggestions, answers questions and anticipates guests’ needs.
• Deliver Hot Food – Check completed food orders for accuracy, appearance and temperature, deliver to the table immediately.
• Deliver Perkins Service – Show a desire to please with your genuine hospitality, personality and specific suggestions at every step. Actively engage Guests who have concerns and remedy them. Ensure that each Guest is 100% satisfied with his/her dining experience.
• Clean – Keep tables/station, pantry line area and dining room common areas clean. Complete assigned Perkins cleaning system duties.
• Attends to any additional guests’ needs or requests.
• Maintains dining area – pre-bussing, detailing etc.
• Maintains cleanliness of his/her stations and pantry.
• Performs side work during shift downtime including but not limited to; rolling silverware, restocking cleaning works stations and bussing tables, etc.
• Executes the service cycle and team responsibilities at all times. Ensures 100% guest satisfaction on every visit.
• Communicates with Manager on Duty and coworkers regarding product/service deficiencies. equipment, safety problems. Etc.
• Keeps General Manager and Manager on Duty informed of problems and/or issues and proposes alternative solutions for consideration.
• Processes Orders.
• Writes guest check and/or operates POS equipment pursuant to company policies.
• Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
• Assists Team Members.
• Maintains service stations, garnish line, service bar and common areas of the restaurant.
• Restocks service station with glasses, tea, ice and plates.
• Restocks garnish line.
• Fills condiments.
• Sorts, polishes and rolls silverware.
• Cleans mirrors and artifacts.
• Runs food for all servers to ensure hot food is served hot.
• Maintains cleanliness of dining room, and pantry area.

Skills

Guest Interactions

Job description

Perkins Restaurant & Bakery in Avon, OH is seeking a friendly team member to provide efficient, welcoming service to guests. You will greet guests, answer questions with menu knowledge, and deliver hot food to tables while keeping your station clean and organized.

This role emphasizes 100% guest satisfaction and teamwork, following company policies and procedures, and supporting colleagues during busy times.