Guest-First Retail Teammate — Sales & Service

The Buckle, Inc.; Norton Shores (MI); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Insurance

Spending and Savings Accounts

Paid Time Off

401(k) Retirement Plan

Teammate Discount

Performance Bonuses

Leave Options

Employee Assistance Program

Job summary

The Buckle, Inc. is a specialty retailer dedicated to creating the most enjoyable shopping experience for guests. The Sales Teammate handles sales, merchandising, cashiering, and routine store tasks to support store management and operations.

Key duties include greeting guests, answering questions, recommending merchandise, processing transactions, and maintaining loss prevention practices, with opportunities for leadership and growth within a team-focused environment.

Responsibilities

• Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest.
• Answer questions regarding the store and its merchandise.
• Recommend, select, and help locate or obtain merchandise based on Guest needs and desires.
• Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience.
• Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team.
• Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Remain consistent on personal sales, as well as looking for opportunities to impact Teammates’ presentations with the Sales Presentation Guide (SPG) .
• Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management.
• Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area.
• Help Guests try on or fit merchandise.
• Check out and bag purchases.
• Prepare merchandise for alterations.
• Knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity.
• Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals.
• Meets or above performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect.
• Place Special Orders or call other stores to find desired merchandise.
• Maintain and build good Guest relationships to develop a client based business.
• Develop and maintain knowledge of Buckle’s customer service expectations in order to meet the needs of every Guest.
• Consistently perform leadership actions and maintain high standards, whether or not the Manager is present.

Job description

The Buckle, Inc. is a specialty retailer dedicated to creating the most enjoyable shopping experience for guests. The Sales Teammate handles sales, merchandising, cashiering, and routine store tasks to support store management and operations.

Key duties include greeting guests, answering questions, recommending merchandise, processing transactions, and maintaining loss prevention practices, with opportunities for leadership and growth within a team-focused environment.