Guest-First Hotel Shuttle Driver (Flexible Schedule)

Shaner Group; Ridley Park (Delaware County); On-site; USD 21,000 - 30,000; Full time

Job summary

Shaner Group operates a hotel shuttle/van to transport guests safely and courteously to their desired locations. You will greet guests, assist with luggage, and ensure secure handling of belongings while keeping the vehicle clean and presentable.

The role requires a valid driver's license, a clean driving record, and the ability to communicate clearly with guests and staff. Bilingual English/Spanish is a plus, with flexible shifts including weekends.

Qualifications

• Valid driver's license in the state of hotel's operations.
• Excellent driving record.
• Must be 21 years or older.
• Ability to provide legible communication and directions.
• Previous guest relations and/or training.
• Ability to communicate with guests, management, and co-workers.
• Some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions for clientele.

Responsibilities

• Hotel Van Drivers operate the hotel shuttle/van to transport guests safely and courteously to their desired location(s).
• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Greet arriving guests/visitors; bid farewell to departing guests/visitors.
• Assist guests and visitors into and out of the hotel van, including loading/unloading luggage.
• Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
• Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
• Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies.
• Identify and explain hotel facilities and features to guests while escorting them to the hotel.
• Relay accurate directions to guests on inquiries of transportation within the local area.
• Handle guest complaints by ensuring guest satisfaction.
• Monitor and maintain appearance of hotel van.
• Ensure confidentiality of hotel guests and security of guests’ possessions.
• Other duties as assigned.

Skills

Communication

Guest relations

Bilingual EN/ES

Safety awareness

Education

High school diploma or equivalent

Job description

Shaner Group operates a hotel shuttle/van to transport guests safely and courteously to their desired locations. You will greet guests, assist with luggage, and ensure secure handling of belongings while keeping the vehicle clean and presentable.

The role requires a valid driver's license, a clean driving record, and the ability to communicate clearly with guests and staff. Bilingual English/Spanish is a plus, with flexible shifts including weekends.