Guest-First Banking Associate | Tech-Savvy Advocate

Aumni; Cleveland (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is hiring an Associate Banker to deliver hospitality-driven, client-centric service in a branch setting. You will greet clients, open and service accounts, and guide customers through digital banking tools to meet their financial goals.

The role emphasizes building trusted relationships, understanding products, and coordinating with team members to ensure a smooth, compliant banking experience for everyday customers across channels.

Qualifications

• Client service experience or comparable experience.
• Ability to build trusted relationships with clients.
• Strong communication and interpersonal skills.
• Ability to collaborate with branch teams to deliver seamless service.
• Familiarity with banking technology and digital channels.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Open new accounts and perform account servicing while following policies and regulatory requirements.
• Assist clients with day-to-day banking transactions and technology self-service tools.
• Build meaningful client relationships by listening, asking questions, and offering product solutions.
• Assist with branch operations, including cash devices, while adhering to bank procedures.

Skills

Client service experience

Relationship building

Effective communication

Team collaboration

Problem solving

Tech-savvy / digital banking

Attention to detail

Education

High school diploma or GED

Job description

Chase is hiring an Associate Banker to deliver hospitality-driven, client-centric service in a branch setting. You will greet clients, open and service accounts, and guide customers through digital banking tools to meet their financial goals.

The role emphasizes building trusted relationships, understanding products, and coordinating with team members to ensure a smooth, compliant banking experience for everyday customers across channels.