Guest-Facing Casino EVS Associate

PENN Entertainment, Inc.; Riverside (CA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

PENN Entertainment in Riverside is seeking a dedicated housekeeper to maintain sanitary conditions, assist guests, and comply with safety and gaming regulations. The role emphasizes customer service and teamwork in a fast-paced environment.

You will perform cleaning tasks across the facility, stock supplies, attend trainings, and adhere to all company policies while promoting a positive guest experience.

Qualifications

• High school diploma or GED, or a minimum of three months' related experience.
• Ability to read documents, write reports, and communicate effectively.
• Ability to perform basic mathematical calculations for business needs.
• Must be able to qualify for licenses or permits required by law.
• Physically able to lift up to 75 pounds and perform demanding housekeeping tasks.

Responsibilities

• Provide stellar customer service and promote service programs to improve customer service.
• Perform cleaning duties across the facility, including floors, walls, windows, and fixtures.
• Maintain cleanliness and stock service areas with supplies.
• Attend departmental trainings and adhere to company policies and gaming laws.

Education

High school diploma or GED

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

ClickHEREto discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Provide stellar customer service, including participation in and promotion of customer service programs to continuously improve customer service.
• Perform cleaning duties in all areas of the facility, including but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.
• Maintain cleanliness of all areas including but not limited to, picking up litter, emptying wastebaskets, cleaning ashtrays and the removal of garbage, alcoholic and non-alcoholic beverages.
• Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.
• Clean and service restrooms including replenishing bathroom supplies.
• Maintain accuracy of restroom sheets after cleaning.
• Stock and supply all service areas with appropriate cleaning supplies.
• Assist all departments by responding to housekeeping calls.
• Clean and maintain tables, chairs, fixtures, decor and machines as needed.
• Attend all departmental and company training programs or meetings as directed.
• Adhere to all company policies and procedures.
• Adhere to all gaming laws and regulations.
• Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter.
• Meet department uniform, appearance and grooming requirements.
• Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or a minimum of three months' related experience.


LANGUAGE AND COMMUNICATION SKILLS

Ability to prepare, read and interpret documents. Ability to write reports and correspondence. Ability to speak and communicate effectively with individuals and before groups of people.


MATHEMATICAL SKILLS

Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.


REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


LICENSING

Must be able to qualify for any and all licenses or permits required by local, state or federal law.


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to fumes.

The noise level in the work environment is usually very loud. Some of the job duties of this position are performed outdoors and employees in this position are therefore occasionally exposed to inclement, hot and cold weather conditions.

Employee could be exposed to an environment containing unrestricted secondhand tobacco smoke.

The Argosy Casino reserves the right to make changes to this job description whenever necessary.