Guest Experience & Vacation Rental Support Specialist

Luxe Haus; Park City (UT); On-site; USD 32,000 - 39,000; Part time

Job summary

Luxe Haus in Park City, UT seeks a Guest Experience & Vacation Rental Support Specialist for seasonal coverage from September through April. The role focuses on pre-check-in and post-checkout walkthroughs, in-stay guest support, and coordinating maintenance as needed.

Two full-time-ish openings with 40 hours/wk and occasional after-hours requests. The position is a 1099 contractor, $25/hr, with shifts roughly 9:00 AM and 11:00 AM start, rotating days to cover all hours.

Qualifications

• Hospitality or property support experience preferred.
• Strong attention to detail when inspecting properties.
• Excellent communication and interpersonal skills.
• Ability to manage multiple properties during turnover.
• Proficient with scheduling software, messaging apps, and email.
• Dependable, detail-oriented, and able to work independently.
• Familiarity with home automation and smart-home tech a plus.
• Flexible availability including evenings, weekends, and some after-hours.
• Valid driver's license and reliable transportation.

Responsibilities

• Conduct pre-check-in walkthroughs to ensure properties are guest-ready.
• Perform post-checkout walkthroughs to document issues for the team.
• Serve as on-site contact for guests, resolving requests promptly.
• Assist with guest check-in and check-out logistics.
• Maintain inventory and restock linens, amenities, and supplies.
• Report property damages and coordinate repairs with vendors.
• Operate home automation systems to enhance guest comfort.
• Provide light maintenance support as needed (batteries, sensors, rebooting wifi).
• Coordinate with maintenance, landscaping, pool, and other on-site teams.
• Assist owners with occasional updates or care of investments.
• Communicate status and turnover progress clearly with Luxe Haus.

Skills

Hospitality experience

Attention to detail

Communication skills

Multi-property management

Tech proficiency

Independent work

Home automation familiarity

Flexible schedule

Driver's license

Tools

Scheduling software

Messaging apps

Email

Job description

Job Title: Guest Experience & Vacation Rental Support Specialist

Industry: Luxury Vacation Rentals & Property Management

Compensation: $25/hrPlease note: This is a 1099 independent contractor position

Employment Type: Seasonal (September – April) — 2 openings

COMPANY OVERVIEW

Elevate Your Career in Luxury Hospitality with Luxe Haus

At Luxe Haus, we're raising the standard for luxury vacation rentals and property management in Park City and Deer Valley. Backed by over 40 years of award-winning expertise, we combine unmatched guest service with meticulous care for every home in our portfolio, which includes ski-in/ski-out estates, mountainside villas, and designer-curated condos.

Why Work at Luxe Haus?

You'll be part of a forward-thinking team rooted in creativity, integrity, and personal growth. This is your opportunity to craft unforgettable guest experiences, grow your career, and help redefine luxury hospitality in the mountains.

POSITION OVERVIEW

The Guest Experience & Property Support Associate plays a frontline role in delivering an unforgettable guest experience across our luxury vacation rental portfolio. This role is centered on pre-check-in and post-checkout property walkthroughs, in-stay guest support, and identifying and reporting property damage or maintenance needs. The ideal candidate is a proactive problem solver with a keen eye for detail, a hospitality mindset, and the flexibility to support guests — and occasionally owners — on a seasonal, as-needed basis.

What You'll Do:

• Conduct thorough pre-check-in walkthroughs to ensure properties are guest-ready, fully stocked, and meet Luxe Haus standards.
• Conduct post-checkout walkthroughs to inspect condition, identify damages, and document any issues for the team.
• Serve as an in-the-moment point of contact for guests during their stay, resolving needs quickly and professionally — including occasional after-hours requests.
• Support guest check-in and check-out logistics as needed.
• Maintain and restock property inventory (linens, amenities, supplies) between stays.
• Report and track property damages, repairs, and maintenance needs identified during walkthroughs.
• Operate and troubleshoot home automation systems (lighting, climate, security, smart home devices) to support guest comfort.
• Provide light hands-on support with maintenance issues within properties when needed (example: changing batteries, charging sensors, rebooting wifi, etc).
• Coordinate with maintenance, landscaping, pool, and other vendors on-site as needed to prepare properties for guests.
• Assist with occasional owner-facing needs — property updates, walkthroughs, or care of their investment when requested.
• Communicate clearly and promptly with the Luxe Haus team on property status, guest issues, and turnover progress.

What You Bring:

• Previous hospitality, hotel, vacation rental, or property support experience preferred.
• Strong attention to detail, especially when inspecting properties for condition and damage.
• Excellent communication and interpersonal skills — comfortable interacting directly with guests.
• Ability to manage multiple properties and priorities during turnover periods.
• Proficient with basic technology (scheduling software, messaging apps, email).
• Dependable, detail-oriented, and able to work independently with minimal supervision.
• Familiarity with home automation and smart-home technology a plus.
• Flexible availability, including evenings, weekends, holidays, and occasional after-hours guest needs.
• Valid driver's license and reliable transportation.

Schedule:

• We're hiring for two positions to provide full coverage across the day, with staggered shift start times — approximately 9:00 AM and 11:00 AM, with shifts running until approximately 7:00 PM.
• Full-time, 40 hours per week, with overtime as needed.
• Days off are staggered between the two positions to maintain coverage: one role works Wednesday–Sunday (off Monday–Tuesday), and the other works Friday–Tuesday (off Wednesday–Thursday).