Guest Experience Team Member - Fast-Paced Food Service

70th and York | Pret A Manger; New York (NY); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Health, Dental and Vision Benefits

Weekly Mystery Shopper bonus plan

401K retirement plan

Generous Paid Time Off

Company sponsored Life Insurance

Child Bonding Leave

Training and development programs

Free meals while working

Transit program, FSA and HSAs available

Pet Insurance

Job summary

70th and York | Pret A Manger is seeking enthusiastic Team Members for our shops in New York City. The role focuses on creating a welcoming environment, engaging with customers, and producing high-quality food. Hourly pay is $17.00 plus tips and bonuses, including a $100 referral bonus. Enjoy benefits such as health, dental, and vision insurance, a 401K plan, and paid time off. Join our passionate team and thrive in a fun, fast-paced environment.

Qualifications

• Great team player
• Passionate about customer service
• Ability to create a welcoming environment

Responsibilities

• Engage and wow customers
• Create a welcoming and safe environment
• Produce great quality food

Job description

Job Title:Team Member

Pay:$17.00 per hour + Mystery Shopper Bonus + Tips

About the Company: We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our guests’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!

About the Role: We’re looking for passionate team players to bring joy to our guests every day. As a Team Member, you’ll be the smiling face of our shop floor and preparing delicious, freshly made food in our kitchen. Expect variety and pace – driven by passion for our products, customers & teams!

About You

· Be kind, honest and generous: bring genuine warmth to work every day

· Bring your passion: share our passion for exceptional guest service

· Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special

· No experience needed: come and learn to deliver outstanding guest service

Responsibilities

Making Great Food & Drinks:

· Prepare handmade sandwiches, salads, baguettes, and other menu items using fresh ingredients daily

· Keep retail langers restocked with hot food and cold food - looking picture perfect, guests should always see a full, beautiful display

· Cook and prepare hot food items following Pret recipes and standards

· Make all Barista Prepared Drinks to Pret standards and aim to serve within 60 seconds

· Keep shelves restocked and looking picture perfect throughout the day

· Check and record food temperatures to keep everything safe

· Learn and practice latte art to delight our guests

Serving Customers with Care:

· Greet guests warmly, take orders, and answer questions about our menu

· Make guests feel special with great service and attention to detail

Keeping Our Shop Safe & Clean:

· Follow all food safety and health & safety rules at all times

· Keep your workspace clean as you go, see it through guests' eyes

· Complete required safety training

· Tell your Manager right away if you see any safety concerns

· Wear the correct uniform and stay well-presented throughout your shift

Taking Care of Equipment:

· Set up equipment at the start of your shift (coffee machines, hot food equipment, etc.)

· Clean and maintain equipment daily and weekly according to Pret standards

· Complete temperature checks and equipment tests

Job Requirements

· A team-oriented approach, you respect and support the restaurant’s success

· Excellent communication skills, both verbal and written

· A desire to create exceptional employee & guest experiences

· Reliability and punctuality

· Ability to stand and walk for extended periods; lift, carry, push, pull, or move objects up to 50 pounds; bend, reach overhead, squat, kneel, and go up and down stairs as needed; safely maneuver through tight or compact spaces; operate restaurant equipment and handle tools such as tongs, pots, and pans with dexterity; work in environments ranging from hot to cold, including near open flames and occasional outdoor conditions; maintain close, distance, and peripheral vision; communicate continuously with team members; and work in a constant state of alertness while maintaining safe operations

· The ability to perform other physical requirements such as seeing, hearing, speaking, reaching, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

Benefits:

· Weekly Mystery Shopper bonus plan (Up to an extra $1.00 per hour)

· Tips when Good Service is Provided

· Paid Time Off

· Free breakfast and lunch when working – including generous discounts when you’re not

· Health, Dental and Vision Benefits (Available for Full-Time Employees)

· 401K retirement plan (Available for Full-Time Employees)

· Child Bonding Leave

· The Pret Academy, which supports the training and development for our wonderful people

· A friendly, fun, and fast paced environment with passionate teams to work with

· Transit program, FSA and HSAs available

· Pet Insurance

We use eVerify to confirm U.S. Employment eligibility.