Guest Experience Team Member

Sports Force Parks at Cedar Point Sports Center; Sandusky (OH); On-site; USD 16,531 - 19,286; Part time

Job summary

Sports Force Parks at Cedar Point Sports Center in Sandusky, OH is seeking a Guest Experience Team member to support event operations across baseball, soccer, and other tournaments. You will deliver exceptional hospitality, assist guests with purchases, and help enforce park rules in a high-volume environment.

The role requires standing for long periods, lifting up to 30 lbs, and working weekends/seasonal hours.

Qualifications

• Must be dedicated to providing exceptional guest service.
• Willingness to stand for long periods and work in a fast-paced environment.
• Ability to lift up to 30 lbs as needed.
• Seasonal/weekend availability to meet business needs.

Responsibilities

• Engage guests at Ticket Area, Front Gate, Retail Shop, Attractions, Ticket Sales or CRM as needed.
• Process customer orders at POS quickly and courteously.
• Identify valid admissions and grant entry to authorized guests.
• Assist guests with programs, park maps and recommendations.
• Operates a heat press for tournament apparel sales.
• Enforce park rules and safety regulations within assigned area.
• Address guest concerns and refer serious issues to supervisors.
• Provide knowledge of park layout and directions to guests.
• Assist in emergency evacuations with calm and professionalism.
• Support park opening/closing, cash controls, and other guest-service tasks.

Skills

Customer service

Cash handling

Teamwork

Multitasking

Tools

POS system

Job description

• Reports To: Jacob Ireland, Sports Manager
• Pay Rate: $12-$14/hr., depending on experience
• Anticipated Start Date: August 2026
• End Date: November 2026

Position Summary

As a successful Guest Experience Team member, you will support all operations for events including Baseball/Softball/Soccer/Lacrosse tournaments at a Sports Force Parks. This individual is responsible for providing exceptional customer service and hospitality to all guests throughout the park. This individual understands that they have the ability to impact the guest experience including support to other team members with enforcement of park rules and regulations, maintaining order, and ensuring safety to all park guests.

Key Responsibilities

Customer engagement at Ticket Area, Front Gate, Retail Shop, Attractions, Ticket Sales and/or Customer Relations Management (CRM) engagement, Food and Beverage locations (counter service and/or food preparation, cooking).

Greet, process customers' orders at a point-of sale, quickly, efficiently, and friendly.

Recognizes valid admission tickets, passes, or other appropriate admission credentials and allows entry to authorized individuals.

Assist customers in assigned areas to meet their needs and offer recommendations based on the programs and selections offered.

Sell in a custom tournament apparel business including operating heat press.

Enforces park rules and regulations in assigned area of responsibility. Assists other staff in enforcing general rules and regulations, maintaining order, ensuring safety, and providing quality customer service to the stadium tenants, employees, and guests.

Receive and quickly act upon requests or complaints from guests; refer serious concerns to supervisors. Accompany guests into the front office for a warm transition to receiving assistance.

Maintain an extensive knowledge of the park, and provide quality directions to guests regarding seating, concessions, and essential areas within the park.

Assist in evacuation of the ballpark, in the event of an emergency, while maintaining professional and calm demeanor.

Support the operations of the business including Park opening and closing procedures, cash controls and all other functions in operating a customer service-based environment.

Provide exceptional customer service to customers on-site throughout the duration of the tournament/event and offer support during other programing events at the park.

Qualifications

Required

Willingness to work long hours and weekends seasonally as the business requires.

Ability to stand for long periods of time, including walking long distances throughout the park during assigned shift.

May be asked to routinely lift items of weight up to 30 lbs. to accomplish job duties.

Must be able to work well in a fast-paced environment in large, crowded areas of outdoor park.

Routinely exposed to extreme hot/cold weather conditions.

Preferred

Ability to provide exceptional customer service skills; ability to adhere to Company's Service Standards

Cash handling or check out experience is preferred but not required.

Ability to operate personal computer, including ability to effectively use scanning equipment.

Ability to handle multiple tasks simultaneously in a fast-paced environment.

Ability to work independently and as a team member.