Guest Experience Supervisor

Panchero's Mexican Grill; Mason City (IA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Flexible schedule

Competitive pay

Food Discounts

Career Advancement Opportunities

Fun Workplace Culture

Job summary

Panchero's Mexican Grill in Mason City, IA is hiring Team Leads to join our friendly, fast-paced team. You will supervise daily operations, support food prep, lead staff, and ensure customer satisfaction in a fun culture.

We welcome leaders with experience in team management and a willingness to grow with us. This role focuses on coaching, scheduling, and maintaining great service and food safety standards across shifts.

Qualifications

• Leadership experience required.
• No educational requirements.
• Ability to lift up to 50 lbs and stand for long periods.

Responsibilities

• Food Prep & Burrito Building
• Customer Service
• Leadership & Employee Management
• Cash Handling
• Kitchen and Restaurant Sanitation
• Other duties as assigned

Skills

Leadership

Customer Service

Team Management

Cash Handling

Sanitation

Job description

Panchero's - NOW HIRING TEAM LEADS

Panchero's Mexican Grill is looking for friendly and enthusiastic people to join the team! You will have the opportunity to be part of a positive and fun culture while enhancing your job skills for further opportunities within our company!

• Flexible schedule
• Competitive pay
• Food Discounts
• Career Advancement Opportunities
• Fun Workplace Culture

JOB DUTIES INCLUDE (but not limited to):

• Food Prep & Burrito Building
• Customer Service
• Leadership & Employee Management
• Cash Handling
• Kitchen and Restaurant Sanitation
• Other duties as assigned

EDUCATION AND TRAINING

No educational requirements.

WORKING EXPERIENCE

Leadership experience required.

PHYSICAL REQUIREMENTS

• Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items
• Able to lift up to 50 lbs. without assistance
• Requires the ability to move and stand for long periods of time

WHO WE ARE

Pancheros grew from our very first restaurant-a local favorite in the college town of Iowa City back in 1992-to one of the most beloved Mexican Fast casual brands in the country. Scratch-made dough and fresh-pressed flour tortillas are integral to our burritos. Ingredients perfectly mixed into every bite is also a key component of Burritos Better Built, so in 2002 we introduced Bob The Tool® to mix before roll. And of course, our homemade queso, which has earned a fan following for its ooey, gooey, extra cheesy, velvety texture and zip of zesty, mouthwatering flavor perfect for chip-dipping or slathering on your burrito.

WHAT SETS US APART

Delicious starts with a solid foundation.

Pancheros grew from our very first restaurant-a local favorite in the college town of Iowa City back in 1992-to one of the most beloved Mexican Fast casual brands in the country. Scratch-made dough and fresh-pressed flour tortillas are integral to our burritos. Ingredients perfectly mixed into every bite is also a key component of Burritos Better Built, so in 2002 we introduced Bob The Tool® to mix before roll. And of course, our homemade queso, which has earned a fan following for its ooey, gooey, extra cheesy, velvety texture and zip of zesty, mouthwatering flavor perfect for chip-dipping or slathering on your burrito.

URRITO. Burritos without the B.S.

When you keep things as fresh as we do, there's simply no need for the B and the S. (Otherwise known as shortcuts like fryers, freezers, packaged tortillas-we'd never!) We take pride in putting in the extra effort to do things the right way-from scratch, by hand-because that's what delivers the flavor that really sets us apart.

All the right stuff in all the right places.

The key to our burritos is mixing every ingredient together in every bite, because no one wants a mouthful of sour cream or rice. We take mixing so seriously, we even created our very own tool to get the job done right: Bob the Tool. Your single-handed assurance that every burrito you order at Pancheros won't just meet your expectations, it'll exceed them.

We take a fresh approach to service, too.

Every time you walk into one of our restaurants, we're on a mission to make your day even better. Carefully preparing your food from scratch, keeping our restaurants in tip top shape, making online ordering, delivery, and catering as smooth as our queso, and providing quick, courteous service that makes every meal an unforgettable one.

Reports to the Assistant Manger on duty.