Guest Experience Supervisor

dashin; Ellicott City (MD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid vacation, sick, and personal leave

Health Savings Account (HSA) option

401(k) with company match

Tuition reimbursement

Employee discounts on food and beverages

Job summary

Dash In in Ellicott City, Maryland is seeking a Front of House Guest Experience Supervisor to join their team. The ideal candidate will lead a high-performing team in delivering exceptional guest experiences and maintaining operational excellence.

The role requires a minimum of 1 year of supervisory experience, excellent communication skills, and a passion for service. Dash In offers a variety of benefits, including paid time off, healthcare coverage, and professional development opportunities.

Qualifications

• Minimum of 1 year of supervisory or management experience in retail, hospitality, or customer service environment.
• Strong multitasking, problem‑solving, and organizational skills.
• Active ServSafe Certification preferred.

Responsibilities

• Partner with management to build and train a high-performing team.
• Ensure smooth front-of-house operations for guests.
• Support associates in meeting guest needs efficiently.

Skills

Supervisory experience

Multitasking skills

Problem-solving skills

Organizational skills

Excellent communication

Interpersonal skills

Education

High School Diploma or GED

Tools

POS systems

Retail software

Job description

Guest Experience Supervisor

Join the Dash In Team as a Front of House Guest Experience Supervisor

Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to Work Certified™ and recognized as one of Fortune's Best Workplaces in Retail™. We're looking for a Guest Experience Supervisor to help lead our team and deliver exceptional guest experiences every day.

Your Role in Creating Remarkable Experiences

• Partner with the Guest Experience Manager and Store Manager to build, develop, and train a high-performing team of retail associates.
• Ensure smooth front-of-house operations and provide associates with the tools and resources needed to deliver outstanding guest service.
• Proactively engage with guests and address questions, concerns, and feedback in a timely manner.
• Support associates in meeting guest needs efficiently while maintaining a "no wait" experience.
• Monitor customer flow and open registers as needed to ensure seamless service.
• Uphold Dash In brand standards, including guest engagement, cleanliness, safety, and operational excellence.
• Communicate ordering and inventory needs to the Guest Experience Manager.
• Complete additional duties and projects as assigned by the Guest Experience Manager and Sr. Store Manager.

Qualifications

• Minimum of 1 year of supervisory or management experience in a retail, hospitality, or customer service environment.
• High School Diploma or GED required.
• Strong multitasking, problem‑solving, and organizational skills.
• Comfortable using technology, including POS systems and retail software.
• Excellent communication and interpersonal skills with a passion for delivering exceptional guest experiences.
• Active ServSafe Certification preferred.

Why Dash In?

At Dash In, we drive innovation, create exceptional value, and foster a workplace where team members can grow and thrive.

Benefits & Perks

Time Away From Work

• Paid vacation, sick, and personal leave
• Paid holidays
• Two paid community service days each year

Family & Well-Being

• Paid parental leave
• Affordable medical, dental, and vision coverage
• Health Savings Account (HSA) option
• Basic life insurance
• Short- and long-term disability coverage
• Pet insurance

Financial Benefits

• 401(k) with company match
• Financial planning resources

Professional Development

• Tuition reimbursement
• Development programs
• Certification assistance
• Career advancement opportunities throughout the Mid-Atlantic region

Employee Discounts

• Free coffee and fountain beverages
• Discounts on fresh food at participating Dash In locations
• Discounted monthly Splash In car wash memberships

Dash In is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on age, race, color, religion, disability, sex, sexual orientation, national origin, or any other protected characteristic.