Guest Experience Specialist – Park Events

Sports Force Parks; Sandusky (OH); On-site; USD 17,000 - 19,000; Part time

Job summary

Sports Force Parks is seeking a Guest Experience Team member to support events across Baseball/Softball/Soccer/Lacrosse tournaments. You will provide exceptional customer service and hospitality to guests, assist with park operations, and help enforce rules and safety across the stadium.

Responsibilities include engaging guests at ticket and retail areas, processing orders at POS, handling admissions, supporting apparel sales, and contributing to a smooth tournament experience for tenants,

Qualifications

• Willingness to work long hours and weekends seasonally as the business requires.
• Ability to stand for long periods and walk long distances.
• May be asked to lift up to 30 lbs.
• Must be able to work well in a fast-paced environment in large, crowded outdoor park.
• Routinely exposed to extreme hot/cold weather conditions.

Responsibilities

• Engage customers at Ticket Area, Front Gate, Retail Shop, Attractions, Ticket Sales and/or Customer Relations Management (CRM) engagement, Food and Beverage locations (counter service and/or food preparation, cooking).
• Greet, process customers' orders at a point-of-sale, quickly, efficiently, and friendly.
• Recognizes valid admission tickets, passes, or other appropriate admission credentials and allows entry to authorized individuals.
• Assist customers in assigned areas to meet their needs and offer recommendations based on the programs and selections offered.
• Sell in a custom tournament apparel business including operating heat press.
• Enforces park rules and regulations in assigned area of responsibility. Assists other staff in enforcing general rules and regulations, maintaining order, ensuring safety, and providing quality customer service to the stadium tenants, employees, and guests.
• Receive and quickly act upon requests or complaints from guests; refer serious concerns to supervisors. Accompany guests into the front office for a warm transition to receiving assistance.
• Maintain an extensive knowledge of the park, and provide quality directions to guests regarding seating, concessions, and essential areas within the park.
• Assist in evacuation of the ballpark, in the event of an emergency, while maintaining professional and calm demeanor.
• Support the operations of the business including Park opening and closing procedures, cash controls and all other functions in operating a customer service-based environment.
• Provide exceptional customer service to customers on-site throughout the duration of the tournament/event and offer support during other programing events at the park.

Skills

Customer service

Stamina

Physical fitness

Crowd navigation

Job description

Sports Force Parks is seeking a Guest Experience Team member to support events across Baseball/Softball/Soccer/Lacrosse tournaments. You will provide exceptional customer service and hospitality to guests, assist with park operations, and help enforce rules and safety across the stadium.

Responsibilities include engaging guests at ticket and retail areas, processing orders at POS, handling admissions, supporting apparel sales, and contributing to a smooth tournament experience for tenants,