Guest Experience Specialist — Front Desk

Sonesta Hotels; Atlanta (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company L匹

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Job summary

Sonesta International Hotels is seeking a Guest Services Agent to welcome guests, manage front desk tasks, and support the Operations Manager during shifts. The GSA serves as the first brand contact and oversees front desk technology and guest relations.

Responsibilities include registering guests, processing payments, upselling rooms, coordinating with teams, ensuring transaction security, and complying with safety and alcohol service laws.

Qualifications

• High School diploma or equivalent required.
• 1 year of hotel or retail customer service experience preferred.
• English fluency; other languages beneficial.
• Experience with Opera systems and Microsoft Office preferred.
• ServSafe and TIPS certifications may be required.

Responsibilities

• Register guests and provide information on hotel services.
• Answer phones promptly and courteously.
• Process cash and card transactions per procedures.
• Maintain security of cash and guest information.
• Assist with guest reservations and upsell to maximize revenue.
• Support seasonal reservation strategies and pricing guidance.
• Collaborate with shifts and management to ensure teamwork.
• Follow local laws regarding alcohol service.
• Deliver guest services and fulfill special requests.

Skills

Fluent English

Customer service oriented

Problem solving

Organizational skills

Training abilities

Education

High School diploma or equivalent

Tools

Microsoft Office

Opera system

Job description

Sonesta International Hotels is seeking a Guest Services Agent to welcome guests, manage front desk tasks, and support the Operations Manager during shifts. The GSA serves as the first brand contact and oversees front desk technology and guest relations.

Responsibilities include registering guests, processing payments, upselling rooms, coordinating with teams, ensuring transaction security, and complying with safety and alcohol service laws.