Guest Experience Specialist – Brand & Service Advocate

Papa Murphy's International; Minnetonka (MN); On-site; USD 42,000 - 54,000; Full time

Job summary

Papa Murphy's International is seeking a Brand Ambassador to support the Guest Relations team as the brand expert for assigned Papa Murphy's and BBQ Holdings restaurant brands. You will handle guest contacts, provide administrative support, and partner with restaurant and field leadership to deliver a consistent and positive guest experience.

The role requires urgency, empathy, and ownership, addressing guest concerns quickly and communicating clearly.

Qualifications

• 2+ years experience in guest relations, customer service, restaurant operations, hospitality, or a related field.

Skills

Guest relations

Customer service

Communication

Organization

Microsoft Office

Tools

Microsoft Office

Job description

Papa Murphy's International is seeking a Brand Ambassador to support the Guest Relations team as the brand expert for assigned Papa Murphy's and BBQ Holdings restaurant brands. You will handle guest contacts, provide administrative support, and partner with restaurant and field leadership to deliver a consistent and positive guest experience.

The role requires urgency, empathy, and ownership, addressing guest concerns quickly and communicating clearly.