Guest Experience Specialist

Wendy; Citrus Heights (CA); On-site; USD 2,066,000 - 2,617,000; Part time

Job summary

Wendy's is hiring team members to be the friendly face customers see at the door or drive-thru. You will help prepare world famous food, ensure a clean and welcoming restaurant, and uphold safety and service standards.

Key responsibilities include solving problems with minimal guidance, training on core roles, modeling our culture, delivering a positive guest experience, and leading by example. Flexible hours and reliable transportation are expected.

Qualifications

• Arrive at work on time.
• Flexible scheduling.
• Follows procedures regarding operation of restaurant equipment (including fryers, ovens, etc.)
• Able to lift up to 25 lbs and carry up to 30 feet
• Able to push/pull up to 90 lbs up to 30 feet
• Able to stand and walk for a majority of work shift
• Follows Wendy's cash handling safety and security procedures
• Adheres to Wendy's and City/State/United States safety requirements
• Knowledge of Wendy's Human Resources policies and processes

Responsibilities

• Step Change Thinker: Needs little guidance in solving problems.
• Know How Builder: Trains on their core position using the We Learn.
• People Grower: Role models How We Win Together (HWWT²) and Achieving Breakthrough Results (ABR) culture within their restaurant; demonstrates teamwork by helping others; treats others with fairness and respect; recognizes others for a job well done; demonstrates positive energy at all times.
• Action Driver: Role models customer mania and has a passion for winning by following standards: CHAMPS, CFF (Cleanliness, Friendliness, Food) and executing BLAST (Believe, Listen, Apologize, Satisfy, Thank); greets customers with a smile; creates a winning experience; engages in suggestive selling; knows restaurant and shift goals.
• Intentionality to Lead: Focuses on achieving excellence in current role as a foundation for bigger responsibilities.

Skills

Step Change Thinker

Know How Builder

People Grower

Action Driver

Intentionality to Lead

Job description

Wendy's is hiring team members to be the friendly face customers see at the door or drive-thru. You will help prepare world famous food, ensure a clean and welcoming restaurant, and uphold safety and service standards.

Key responsibilities include solving problems with minimal guidance, training on core roles, modeling our culture, delivering a positive guest experience, and leading by example. Flexible hours and reliable transportation are expected.