Guest Experience & Service Support Specialist

Cooper's Hawk Winery; Florida; On-site; USD 1,515,000 - 2,066,000; Full time

Benefits offered by this job

Dining and retail discounts

Medical/Dental/Vision

401k match

Paid time off

Early pay access

Wellness programs

Wine education

Career growth path

Referral bonuses

Monthly wine tastings

Job summary

Cooper's Hawk Winery seeks Service Assistants to help run the dining room and create memorable guest moments. You will prep spaces, ensure service flow, and support the team with a positive attitude throughout shifts.

Ideal candidates are 18+, energetic, and able to multitask in a fast-paced environment. Open weekends/holidays and ability to lift up to 40 lbs are required.

Qualifications

• At least 18 years of age.
• Open availability including weekends and holidays.
• Ability to lift up to 40 pounds and stand extended periods.
• Read, write and understand English.

Responsibilities

• Keep dining room clean, organized and guest ready.
• Restock and reset tables quickly to welcome guests.
• Communicate with servers, food runners and managers to maintain smooth service.
• Assist with food running and carryout orders as needed.

Skills

Hospitality

Multitasking

Communication

English proficiency

Teamwork

Education

High School Diploma

Job description

At Cooper’s Hawk, our Service Assistants are the behind-the-scenes champions who keep the dining room running smoothly and help create memorable moments for every guest. From keeping the space ready for guests to supporting the team with seamless service, you will play a key role in bringing Uncompromising Hospitality to life.

What You Will Get

• 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events
• Monthly Wine Tastings for Two
• Medical Dental Vision and Telehealth
• 401k with Company Match
• Paid Time Off and Flexible Schedules
• Early Pay Access
• Wellness and Mental Health Support
• Wine and Culinary Education
• Career Growth Flight Plan
• Team Member Rewards Milestone Recognition and Referral Bonuses

How You Will Succeed

Show Up Ready: Come Prepared, stay sharp, and start strong.

• Start every shift with a positive attitude and prepare your station using company checklists
• Stay stocked on tableware dishes and supplies to keep the service flowing
• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing.

Own What You See: Take Responsibility, jump in, and do what needs to be done.

• Keep the dining room and work areas clean organized and guest ready
• Restock and reset tables quickly so guests are welcomed without delay

Stay in Sync: Communicate often, move with your team, and keep service flowing.

• Communicate with servers, food runners and managers to keep service running seamlessly

• Help with food running and carryout orders to support the team whenever needed

Make It Personal: Be genuine, listen well, and tailor each experience.

• Greet guests with warmth and a friendly attitude
• Be helpful in answering questions about food wine and our facilities

Add a Touch: Go beyond the expected to create memorable moments.

• Go the extra step to keep the dining experience comfortable welcoming and polished
• Jump in to help wherever needed so every shift feels like a team win

What You Will Bring

• At least 18 years of age
• Energy and positivity with a love for hospitality
• Ability to multitask in a fast-paced environment
• Comfortable lifting up to 40 pounds and standing for extended periods
• Open availability including weekends and holidays
• A team mindset and willingness to communicate clearly
• Ability to read, write and understand English

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.

Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

About Us

Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.