Guest Experience Service Associate

California Academy of Sciences; San Francisco (CA); Hybrid; USD 27,552,000 - 34,440,000; Full time

Job summary

The California Academy of Sciences in San Francisco invites applications for a Guest Experience role. The position supports the Guest Experience team in delivering exceptional service to visitors, members and guests, including hosting, group entry facilitation and way-finding.

This role requires evening, full weekend, and holiday availability as the Academy operates 365 days a year, with a mix of onsite and hybrid scheduling as noted.

Responsibilities

• Guest hosting and group entry facilitation
• Way-finding and helping guests with show information

Job description

About the California Academy of Sciences

Founded in 1853 , the California Academy of Sciences is a globally renowned, AZA-accredited non-profit scientific and cultural institution located in the heart of San Francisco's Golden Gate Park. Home to a world-class planetarium, aquarium, rainforest, research institute, and natural history museum-our mission is to regenerate the natural world through science, learning, and collaboration.

Our living collection reflects Earth's vast biodiversity, consisting of nearly 60,000 animals representing over 800 species. Our research collections are the largest west of the Mississippi, spanning nearly 46 million plants, animals, fossils, and cultural artifacts from across the globe and throughout history. Our diverse team includes leading biodiversity scientists, educators, storytellers, designers, and communicators who are passionate about advancing knowledge and catalyzing action through science and storytelling.

Whether you're conducting research behind the scenes or engaging the public on the museum floor, your work will help connect people to the natural world and empower them to protect it.

This positionrequires evening, full weekend, and holiday availability. The California Academy of Sciences is open to the public 365 days a year.

Organizational Culture

When you join the California Academy of Sciences, you become part of a mission-driven community that values curiosity, collaboration, and innovation, and celebrates its accomplishments together. Staff share a commitment to executing a new strategic plan that will strengthen the organization's financial foundations, cultivate a vibrant internal culture, and foster smart growth to secure the Academy's future.

We hope you are inspired by what we do and are motivated to contribute to our mission. The Academy is looking for candidates who do great work, and we know they may come from a number of different backgrounds and experiences. We encourage you to apply even if you do not believe you meet every qualification for the position.

This position is based in San Francisco, California. The specific onsite/hybrid schedule for this position is listed below.

About the Guest Experience Team:
The Guest Experience team provides the highest level of service to all of our visitors, members and beyond. Our team is responsible for overseeing public floor operations including the entryway, theaters, exhibits and various special events. We are often responding to constantly changing operational needs and work closely as a team to solve problems. Our team is essential to creating a positive guest experience.

Key Responsibilities:

• This position is responsible for working in and has duties in the following areas of the Academy: Guest Experience (hosting, group entry facilitation, way-finding), show control (Planetarium and