Guest Experience Server - Upsell & Hospitality

Piccadilly-Restaurant; Newport News (VA); On-site; USD 18,000 - 32,000; Full time

Job summary

Piccadilly Cafeteria is hiring for a restaurant server role in a busy dining area. The position emphasizes welcoming guests, carrying trays, bussing tables, and assisting with orders to create a positive dining experience.

The role requires strong guest interaction, reliable teamwork, and adherence to safety and cleanliness standards. Applicants should be able to lift up to 20 pounds and stand for long shifts in a fast-paced environment.

Qualifications

• Excellent guest service and interpersonal skills.
• Ability to stand for extended periods and lift up to 20 pounds.
• Strong communication and teamwork abilities.
• Willingness to follow safety procedures and cleanliness rules.

Responsibilities

• Provides excellent guest service by welcoming guests, carrying trays, setting and bussing tables, and suggestive selling.
• Checks on guests, providing condiments, refilling drinks, and working to provide a pleasant dining experience.
• Properly addresses food related issues with guests and management.
• Works with team members and managers to ensure accurate tickets and smooth service.
• Communicates guest feedback to management and team where necessary.
• Circulates around the dining area, staying alert to guest requests and responding promptly.

Skills

Guest service

Communication

Interpersonal skills

Teamwork

Suggestive selling

Food safety

Stamina

Job description

General Responsibilities:

Provides continuous service to guests seated in the dining room. The Waiter / Waitress also

maintains the cleanliness and accessibility of the dining room by promptly cleaning tables and

chairs, cleaning food and drink spills, and maintaining the dining area restrooms.

Principal Duties:

• Provides excellent guest service by welcoming guests, carrying trays, setting and bussing tables, and suggestive selling.

• Checks on guests, providing condiments, refilling drinks, and working to provide a pleasant dining experience.

• Properly addresses food related issues with guests and management.

• Works with other team members and managers to ensure accurate tickets for guests.

• Communicates guest feedback to management and team where necessary.

• Circulates around the dining area and stays alert to guests’ request for service,

responding with a sense of urgency.

• Notifies a manager of any guest issues.

• Suggestively sells items to guests.

• Provides guests with to-go boxes and cups upon request.

• Thanking guests for dining at Piccadilly with a friendly smile and farewell.

• Thoroughly cleans and sanitizes tables and work surfaces between uses.

• Cleans highchairs after each use and returns to the appropriate area of the cafeteria.

• Stocks and maintains condiments stand in assigned section.

• Maintains restrooms for cleanliness and supplies.

• Maintains a clean and safe environment by following proper food and workplace safety

techniques. (Includes clear walkways and the reporting of safety hazards and broken or

faulty equipment / furniture / supplies)

• Completes daily and weekly cleaning duties as assigned by the Restaurant Cleaning

Program.

• Uses good interpersonal skills to create a friendly and comfortable environment for self

and others.

• Performs additional duties as assigned by a manager

Physical Demands:

• Good hearing and visual ability.

• Good verbal communication skills.

• Must be able to lift and carry up to 20 pounds at waist level throughout an 8 – 12 hour

shift

• Lifting and carrying items weighing up to 20 pounds for distances of at least 10 feet.

Continuous exposure to several disagreeable elements of factors such as:

• Exposure to hot and cold food items on serving trays

• Standing and continuously active for an 8 to 12 hours shift

• Exposure to slippery floors

• Moderate noise levels

• Frequent walking, grasping, carrying, bending, crouching, and reaching

Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties

or responsibilities that are required of the employee. Other duties, responsibilities and activities

may change or be assigned at any time with or without notice.

Piccadilly has been in business for more than 74 years for one major reason: our team. From management to hourly team members, members of the Piccadilly team are the best. Many have made a career with Piccadilly. Piccadilly Cafeteria first opened in 1932 in Baton Rouge, Louisiana. Twelve years later, a budding restaurateur by the name of T. H. Hamilton took the reins with hopes of growing the business. Today, we have 30 restaurants, including Piccadilly To-Go locations, and over 80 food service locations all across the southeast. Since day one, our goal has been to serve up homestyle comfort to every person who walks through our door. With guest favorites like Fried Chicken, Carrot Soufflé and our famous desserts, there's always something for everyone at Piccadilly.