Guest Experience Server | Sports Bar & Wings

Buffalo Wild Wings; Hutchinson (MN); On-site; USD 17,000 - 25,000; Full time

Job summary

Buffalo Wild Wings is seeking a server team member to create Legendary guest experiences through personal connections and enthusiastic service. You will take orders, process payments, and encourage rewards participation while ensuring accuracy and a high pace during peak times.

Join a team focused on friendly interactions, accurate cash handling, and collaborative operations to deliver an exceptional dining experience for every guest.

Qualifications

• Excellent verbal communication and interaction with guests.
• Strong time management and attention to detail.
• Ability to take direction and work with the team.
• Basic math and accurate money handling.
• Knowledge of POS systems and order entry.
• Conflict management and emotional intelligence to resolve issues.

Responsibilities

• Read table to create a personalized guest experience.
• Encourage participation in rewards program and upsell.
• Take orders, enter into POS, and ensure accurate processing.
• Serve food and beverages, ensure guest satisfaction.
• Check IDs for alcohol, handle payments and close out.
• Maintain cleanliness and assist team, other duties as needed.

Skills

Verbal communication

Time management

Attention to detail

Teamwork

Money handling

POS knowledge

Conflict management

Emotional intelligence

Pace endurance

Tools

Point of Sale systems

Job description

SERVER TEAM MEMBERS

JOB PURPOSE:

The primary purpose of this position is to Inspire Legendary Experiences for Buffalo Wild Wings Guests by effectively presenting food and beverage options in an informative, friendly, and enthusiastic manner.

JOB FUNCTIONS:

• Read table to provide a unique, personalized experience to Guests through personal connections and genuine interactions. Engage in conversations supporting current sports events and other promotional activities and/or areas of interest.
• Encourage guests to participate in the Buffalo Wild Wings Rewards loyalty program points redemption or make additional product purchases to increase ticket sales
• Check Guests identification to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Correctly take orders from Guest, enter all orders and request into the Point of Sale system for accurate inventory and communication with Heart of the House
• Serving of food and beverages to Guests to ensure an exceptional dining experience
• Check with Guests to ensure they are enjoying their meals and anticipate any need for corrective action to ensure Guest satisfaction – Inform Managers as needed
• Remove dishes and glassware from tables
• Collect and accurately process Guest payments
• Maintain positive working relationships with all Team Members and Managers
• Service, cleanliness and operational responsibilities
• Other duties as assigned by management

JOB KNOWLEDGE/SKILLS:

• Utilize excellent verbal communication and interaction skills in order to serve BWW Guests
• Strong skills in time management and organization, with excellent attention to detail
• Ability to take direction and execute team/company objectives
• Basic mathematical skills and the ability to handle money accurately
• Basic knowledge of Point of Sale systems
• Conflict management skills, analytical skills and a high degree of emotional intelligence in order to anticipate, recognize and solve Guest issues
• Ability to maintain a high degree of pace and intensity for an extended period of time including sitting, standing, lifting and bending

PHYSICAL DEMANDS: The physical demands for this position are stands, bends, lifts, and moves intermittently during working hours. If asked to perform task outside of physical capabilities, be sure to notify your manager. These physical requirements may be accomplished with or without reasonable accommodations.

IT ALL STARTED 35 YEARS AGO WITH TWO GUYS DRIVEN BY HUNGER
The year was 1982.
Jim Disbrow and Scott Lowery had recently moved to Ohio from Buffalo, New York. All was fine until one day when the two were craving wings. Not just ordinary wings, but authentic Buffalo, New York-style chicken wings. With none to be found nearby, Jim and Scott had two choices: road trip to New York, or open a wing joint close to home. Lucky for us, they chose the latter. Hence, the beginning of Buffalo Wild Wings & Weck, now Buffalo Wild Wings®, the welcoming neighborhood atmosphere with a front-row seat for every sports fan that offers 21 mouth-watering signature sauces and seasonings.