Guest Experience & Sales Specialist — Aesthetic Studio

Chapter Aesthetic Studio; Chicago (IL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Employee discounts on services and RET

Ongoing training and professional dev.

Modern uplifting studio environment

Growth opportunities across studio

Job summary

Chapter Aesthetic Studio is seeking a Sales and Guest Care Specialist in Chicago to guide guests toward personalized treatment plans and deliver a premium experience. You will blend hospitality, consultative sales, and operations to grow studio revenue while ensuring guest satisfaction.

The role involves evenings and weekends with an hourly starting rate of $20+ plus potential monthly incentive pay, and opportunities for growth within the expanding studio network.

Qualifications

• 1-3+ years of experience in sales, hospitality, retail, aesthetics, fitness, or another guest-facing environment.
• Strong relationship-building and consultative sales skills.
• Friendly, outgoing personality with excellent communication and interpersonal abilities.
• Comfortable using scheduling systems, CRM platforms, and POS software.
• Organized, adaptable, and able to thrive in a fast-paced environment.
• High school diploma or equivalent required.
• Flexible availability including evenings and weekends.

Responsibilities

• Welcome guests with warmth, professionalism, and enthusiasm.
• Conduct consultations to understand guest goals and support personalized treatment recommendations.
• Educate guests on services, memberships, packages, retail products, and financing options.
• Drive sales performance through memberships, package sales, rebooking, and guest retention.
• Execute follow-up outreach through calls, texts, and emails to support conversion and loyalty.
• Manage front desk operations including scheduling, guest check-in/check-out, phones, and payment processing.
• Partner closely with clinical providers and studio leadership to ensure a seamless guest experience.
• Maintain accurate guest records within scheduling and CRM systems.
• Support studio events, promotions, and local marketing initiatives.
• Help maintain a clean, organized, and guest-ready studio environment.

Skills

Sales skills

Hospitality

CRM proficiency

Scheduling systems

Communication

Education

High school diploma or equivalent

Tools

POS software

Scheduling systems

CRM platforms

Job description

Chapter Aesthetic Studio is seeking a Sales and Guest Care Specialist in Chicago to guide guests toward personalized treatment plans and deliver a premium experience. You will blend hospitality, consultative sales, and operations to grow studio revenue while ensuring guest satisfaction.

The role involves evenings and weekends with an hourly starting rate of $20+ plus potential monthly incentive pay, and opportunities for growth within the expanding studio network.