Guest Experience Rockstar - Outdoor Gear & Service

Gearhead Outfitters, Inc.; Chattanooga (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

A specialty outdoor retailer is seeking a Guest Experience Rockstar in Chattanooga, TN. The ideal candidate will provide excellent customer service, assist guests with a smile, and be proactive in maintaining a clean store environment. Strong connection-building with customers and teamwork are essential. Physical activities such as lifting and standing for extended hours will be required.

Responsibilities

• Greet every guest with a smile and genuine excitement.
• Assist guests, watch the floor, and minimize wait times.
• Show guests diverse products and build strong connections.
• Be proactive and ready with a task or helping hand.
• Share product knowledge with the team.
• Maintain a clean space and communicate with teammates.

Skills

Customer service

Teamwork

Product knowledge

Proactiveness

Job description

Gearhead Outfitters is a specialty outdoor retailer dedicated to providing high-quality gear and apparel for adventurers. With a focus on personalized service, we help our customers connect with nature through premium products, expert advice, and a passion for the outdoors. Founded in 1997, our mission is to build lasting relationships with our customers and communities while sharing our love for the outdoors. We strive to make every customer feel welcome, supported, and excited about their next adventure.

Job Description: Guest Experience Rockstar

• Greet every guest with a smile and genuine excitement.
• Stay on top of the action—assist guests, watch the floor, and never let anyone wait at the register.
• Build strong connections with guests, showing them your favorite products (but keep it diverse!).
• Be proactive: always ready with a task or helping hand.
• Learn, grow, and share product knowledge with the team.
• Be punctual, positive, and a team player.
• Keep the space clean, stay aware of store projects, and communicate with your teammates.

Let's make every guest's visit amazing!

PHYSICAL ACTIVITIES

The following physical activities are necessary to perform one or more essential functions of this position.

• Must be able to lift up to 25 pounds.
• Must be physically able to walk, stand, and stoop for several hours each day.
• Must be willing and able to sit on the floor and get up without assistance.