Guest Experience & Restaurant Operations Lead

Mr.-Gatti; Hickory Creek (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Mr Gatti's Pizza in Texas is seeking an experienced Manager to oversee daily restaurant operations, coach and train staff, and ensure guests receive a quality product in a clean, friendly environment.

The role requires 2+ years of management in food service or retail, strong leadership and guest-service skills, and the ability to manage inventory, budgets, and safety standards. Candidates must be 18+ and food safety certified.

Qualifications

• Minimum two (2) years management experience in the food service industry, hospitality industry, or retail industry.
• Must be at least 18 years old.
• High School or GED. College degree a plus.
• Demonstrates strong leadership and guest service skills.
• Demonstrates sound reasoning and follow-through in decision-making processes.
• Demonstrates excellent organizational, financial and problem solving skills.
• Ability to attract, train, retain, and motivate quality employees.
• Ability to work in a dynamic, fast-paced environment.
• Must be food safe certified.

Responsibilities

• Ensures excellent guest service that meets or exceeds expectations.
• Ensures that the restaurant is adequately staffed to meet guest needs.
• Manages recruitment of hourly employees.
• Initiates and follows through on corrective action of hourly employees.
• Ensures development of hourly employees, including maintaining an environment that fosters employee motivation, development and training.
• Ensures all employees follow established guidelines for product quality, availability, and excellence.
• Manages inventory, ordering and receiving.
• Practices prescribed facility cleanliness, maintenance, and safety practices.
• Manages in compliance with Gatti’s policies and procedures and all local, state and federal regulations.
• Monitors the performance of the restaurant through analysis of financial reports and results on Mystery Shop scores. Initiates corrective action as required.
• Handles the development of short and long term financial and operational plans for the restaurant in support of corporate objectives.
• Maintains a labor schedule that meets customer demand.
• Maintains weekly paperwork, cleanliness and organization of the office, and with enforcing company policies.
• Maintains product and service quality standards by conducting evaluations and investigating any complaints. Initiates corrective action as required.
• Recommends local store marketing programs to build sales and implements programs as directed.
• Ensures the security and safety of the restaurant, its Guests and Employees.
• Holds employees and self-accountable for methods, standards, and results.
• Special projects as directed.
• Any other duties deemed necessary.

Skills

Leadership

Guest service

Decision-making

Organizational skills

Coaching and training

Financial/problem solving

Education

High School or GED

College degree a plus

Tools

P&L statements

Budgeting

OSHA/EEOC/FLSA

Health Department matters

Job description

Mr Gatti's Pizza in Texas is seeking an experienced Manager to oversee daily restaurant operations, coach and train staff, and ensure guests receive a quality product in a clean, friendly environment.

The role requires 2+ years of management in food service or retail, strong leadership and guest-service skills, and the ability to manage inventory, budgets, and safety standards. Candidates must be 18+ and food safety certified.