Guest Experience - Photographer

Hornblower Group; Newport Beach (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

Hornblower Group is seeking a photographer to capture guests during pre-boarding, print and package photos, and sell images to guests. The role includes operating all photography equipment and maintaining guest service standards on the waterfront.

Responsibilities include managing the dock area, shooting photos during boarding, handling cash, and keeping an organized workspace. Salary is commensurate with experience; EEO/Disability employer supporting diverse applicants.

Qualifications

• Understand and follow RESPECT procedures.
• Safety-first attitude and adherence to safety rules.
• Report all facility, guest and crew accidents and safety issues promptly.
• Communicate with senior management about safety and guest welfare.
• Maintain environmental responsibility while at work.
• Communicate information via email or authorized media; use paper as last resort.
• Treat customers with RESPECT at all times.
• Demonstrate RESPECT Values and QUEST Hospitality behaviors.

Responsibilities

• Responsible for all aspects of pre-boarding photo program: set up dock area, manage guest lines, shoot photos during boarding, print, package and sell photos.
• Photograph private weddings and other charters as requested by Hornblower.
• Operate all photography equipment with charged camera, memory cards, batteries, cards & flashes.
• Ensure cash handling policies are followed and documented daily.
• Maintain daily sales records as required.
• Provide excellent waterfront guest service; be friendly and helpful at all times.
• Keep a clean, organized work space and adhere to dress code.
• Perform additional tasks as assigned by management.

Job description

Hornblower Groupis a global leader in experienceand transportation.Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systemsHornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels.Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity,provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary

The photographer is responsible for taking pictures of guests during the pre-boarding process, printing and packaging the photos and selling the photos to the guests.

Duties And Responsibilities

• Responsible for all aspects of pre-boarding photo program to include, setting up dock area, controlling guest lines, shooting photo’s during boarding, printing, packaging and selling photos to the guest.
• Photograph private weddings and other charters as requested by Hornblower.
• Accurately operate all photography equipment. Be prepared with fully charged camera, ample supplies of memory cards, charged batteries, CD cards & flashes.
• Ensure all cash handling policies are adhered to and documented correctly on a daily basis.
• Follow policy for daily sales record keeping.
• Provide the best customer service on the waterfront. Project a friendly and helpful attitude at all times. Assist with questions of our guests to ensure they feel important and satisfied.
• Maintain a clean and organized work space.
• Adhere to HCE dress code at all times.
• Preform additional tasks and assignments as requested of you by management.

Other Duties And Responsibilities

• Advise Supervisor or Human Resources any changes of name, address or work status as it affects your compensation, benefits or employment.
• Accurately complete all documentation including payroll, time sheets, revenue reports, paperwork and invoices on a timely basis.
• Know and understand internal policies and external regulatory requirements that relate to your position and department.

Requirements & Qualifications

• Understand and follow all RESPECT procedures that relate to your job duties.
• Work with a “safety-first” attitude and ensure you and your team adhere to all safety rules and standards.
• Ensure all facility, guest and crew accidents, incidents, safety hazards and violations including those that create harm, litigation or insurance are promptly reported and required forms completed.
• Communicate with senior management of any issues affecting the health, welfare and safety of guests, crew, assets and facilities.
• Minimize your impact on the environment when at work.
• When providing information, communicate via email or authorized media, using paper as a last resort.
• Treat our customers with RESPECT at all times.
• Demonstrate RESPECT Values and QUEST Hospitality Behaviors with internal and external guests.
• To deliver quality service, always greet guests and potential guests with a smile, answer basic questions and offer guests product information when requested.
• Ensure that all crew members in your department have been trained in HAZCOM and are familiar with the Review and familiarize the HAZCOM “Right to Know” data sheets on all work chemicals that they come in contact with.
• Ensure that you and your team wear/utilize all required Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Lead by example.

The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.