Guest Experience & Operations Lead

NOVA Parks; Vienna (VA); On-site; USD 55,995 - 61,441; Full time

Benefits offered by this job

Medical and dental insurance

Retirement plan

Life insurance

Long-term disability

Job summary

NOVA Parks is seeking a Visitor Services Specialist responsible for the operational management of the Meadowlark Botanical Gardens Visitor Center. This role involves overseeing staff, ensuring customer satisfaction, and managing financial transactions.

The ideal candidate will have a degree in park management and experience in parks or related fields. This position offers a competitive salary range and a variety of benefits.

Qualifications

• One year of responsible experience in parks, retail, or food and beverage.
• Ability to lift items at or greater than 80 pounds.
• Possession of or ability to obtain CPR and first aid certification.

Responsibilities

• Assist with management of personnel and train staff.
• Ensure cleanliness of Visitor Center and adherence to standards.
• Create and implement sales programs for retail and memberships.

Skills

Cash handling

Public relations

Customer service

Personnel management

Education

Bachelor's degree in park management or related field

Tools

Point of sale system

Job description

NOVA Parks is seeking a Visitor Services Specialist responsible for the operational management of the Meadowlark Botanical Gardens Visitor Center. This role involves overseeing staff, ensuring customer satisfaction, and managing financial transactions.

The ideal candidate will have a degree in park management and experience in parks or related fields. This position offers a competitive salary range and a variety of benefits.