Guest Experience Manager - Hyatt Regency Guam

Hyatt Hotels Corporation; Guam; On-site; USD 52,000 - 66,000; Full time

Job summary

Hyatt Hotels Corporation seeks a dedicated Guest Service Operations professional to support Front Office leadership in delivering exceptional guest experiences across Hyatt properties. The role focuses on maintaining brand standards, planning and organizing concierge activities, and guiding administrative tasks to ensure smooth department performance.

Ideal candidates will have hospitality management education and at least two years of related supervisory experience, with strong problem solving

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Guest Service Manager.
• Good problem solving, organizing and interpersonal skills are a must.

Responsibilities

• Assist Front Office Manager in managing the guest service department, ensuring guest satisfaction and adherence to brand standards.
• Plan, organize and direct concierge operations and administration to support smooth daily operations.

Skills

Problem solving

Organizational skills

Interpersonal skills

Education

Hospitality/Tourism degree

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

MP - GU - Tumon

Guest Service Operations

Department Head/Manager

Full-time

Worldwide

Summary

You will be responsible to assist with the efficient running of the department in line with Hyatt's corporate strategies and brand standards, whilst meeting employee, guest and owner expectations.

To assist the Front Office Manager in managing the guest service department, ensuring maximum guest satisfaction, through planning, organizing and directing and providing guidance to the Concierge operations and administration.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Guest Service Manager. Good problem solving, organizing and interpersonal skills are a must.

Grand Hyatt at SFO | San Francisco , CA , US

Hyatt Regency Hill Country Resort and Spa | San Antonio , TX , US

Hyatt Regency Hill Country Resort and Spa | San Antonio , TX , US

Hyatt Regency Hill Country Resort and Spa | San Antonio , TX , US

Our family is always growing. Want to be in the know?