Guest Experience Manager - Front-End & Team Leader

Five Below; Providence, Northern (RI, KY); Hybrid; USD 26,000 - 30,000; Full time

Job summary

Five Below in Providence, RI is seeking a Customer Experience Manager to lead store operations and ensure a WOW guest experience. You will train crew on the BEST customer service and guide the team to meet and exceed store goals.

The role requires 2+ years of management, excellent communication, and the ability to multitask in a fast-paced retail environment. The position is full-time, on-site, with an hourly starting wage of $19 and opportunities for growth as part of Five Below's dynamic team.

Qualifications

• High school diploma or equivalent required.
• Experience leading a retail team preferred.
• Strong communication and leadership skills.

Responsibilities

• Lead store team to wow customers and achieve customer service goals.
• Train crew on the BEST customer service experience and ensure fast, friendly checkout.
• Oversee front end operations and merchandising to brand standards.
• Recruit, coach, and develop crew members; supervise in the manager's absence.
• Maintain store cleanliness, safety, and daily operations; open/close procedures.

Skills

Management experience

Verbal & written communication

Ability to multi-task

Customer service

Education

High School diploma or equivalent

Job description

Five Below in Providence, RI is seeking a Customer Experience Manager to lead store operations and ensure a WOW guest experience. You will train crew on the BEST customer service and guide the team to meet and exceed store goals.

The role requires 2+ years of management, excellent communication, and the ability to multitask in a fast-paced retail environment. The position is full-time, on-site, with an hourly starting wage of $19 and opportunities for growth as part of Five Below's dynamic team.