GUEST EXPERIENCE MANAGER

Compass Group, North America; Charlotte (NC); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Discounts

Health & Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Paid Parental Leave

Personal Leave

Job summary

Eurest is seeking a hospitality‑minded Guest Experience Manager to elevate service across a national corporate dining portfolio. You will coordinate onsite teams, train staff on engagement systems, and use metrics to close service gaps.

This is an in-unit, on-site role with 3–4 days on site weekly and 50%–70% travel. Lead guest experience initiatives, partner with portfolio leadership, and drive exemplary service across multiple locations while maintaining strong client relations and staff

Qualifications

• 5+ years in hospitality with food and beverage management and training leadership.
• Strong knowledge of fine dining, wine pairing, and steps of service.
• Thrives in fast-paced environments and manages staff development.
• Experience with project management tools and tracking KPIs.
• Excellent verbal and written communication across levels.

Responsibilities

• Owns guest experience strategy for a multi-state portfolio and drives top service.
• Develops relationships with clients and achieves key performance indicators.
• Conducts on-site training and reviews service standards with teams.
• Leads pre-shift huddles and implements Platinum Service across locations.
• Audits standards and coaches staff on guest communication and safety.

Skills

Hospitality management

Training leadership

Guest service

Client relationships

KPI tracking

Communication skills

Tools

MS Word

Excel

Outlook

POS systems

Business metrics software

Job description

Eurest

Position Title: [[title]]

Salary: $100000 - $110000 / yr

Other Forms of Compensation:

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world‑class meals in corporate cafes and executive dining rooms with on‑site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

Job Summary

Eurest is seeking a hospitality obsessed Guest Experience Manager to drive exceptionally elevated service across a prestigious, sizeable national corporate dining portfolio. This person is instrumental in assessing hospitality operations, steps of service, service recovery - in short, all the touch points that turn "ok" service into "wow worthy" execution. The Guest Experience Manager partners with portfolio leadership to optimize the guest and employee experience by coordinating onsite service teams, training team members on enhanced engagement systems, and utilizing key metrics to track and close service delivery gaps. Please note - this is an in unit role - you'll be on site 3 to 4 days per week (locally / regionally / nationally). Expected travel at 50% - 70%

Key Responsibilities: Experience Facilitation

• Owns the guest experience strategy for a multi state portfolio, with the goal of providing top‑notch service to the client, and our guests
• Drives and develops self and team towards building strong relationships with the client and achievement of key performance indicators
• Conducts engagement tours and daily reviews of all locations related to guest experience, noting areas of improvement and areas of success
• Conducts hands‑on, in‑person training with new and existing staff on service standards, role requirements & technologies
• Reviews existing service standards and implements Platinum Service standards into the employee/guest experience through the collaboration of the different service teams to optimize service delivery including but not limited to Pre-Shift Huddles
• Collaborates and plans activations/celebrations to engage guests with the onsite culinary and management team
• Oversees client and Eurest standards through auditing and coaching/course correcting all staff members in areas of, but not limited to, guest‑facing communication, merchandising, uniform compliance, environmental and food safety, service recovery

Project Management

• Determines and defines hospitality service projects - scope and objectives
• Predicts resources needed to reach objectives and manage resources in an effective and efficient manner
• Measures project performance to identify areas for improvement

Qualifications

• 5+ years of previous experience in hospitality, with food and beverage management, to include experience with leading training development & implementation efforts that drive exceptional guest service
• High level knowledge of fine dining, food & wine pairing, and steps of service
• Comfortable in an ever‑changing and fast‑paced environment
• A working knowledge of food preparation and presentation is preferred
• Experience in restaurant/food service staff management and development is preferred
• Strong familiarity with project management software tools, methodologies, and best practices
• Proven ability to complete projects according to outlined scope, budget, and timeline
• Ability to identify and track relevant KPIs
• Excellent verbal and written communication skills - you're an emotionally intelligent, proactive communicator who can effectively train & message across all levels of associates
• Must be able to use relevant computer applications (Microsoft word, excel, outlook; restaurant‑specific software including point‑of‑sale registers and business metric applications preferred)
• Proven ability to solve problems creatively with attention to detail and critical thinking skills
• Passion for the latest trends and innovations in hospitality and food services

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2026/01/2026_Wage-Transparency_Eurest.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2026/01/2026_Wage-Transparency_Eurest.pdf

Compass Group is an equal opportunity employer.

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Eurest maintains a drug‑free workplace.

Applications are accepted on an ongoing basis.