Guest Experience Leader: Flexible Hours & Growth

McDonald's; Towson (MD); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Free meals

Paid time off

Tuition reimbursement

Training and advancement

Weekly direct deposit

401k

Medical, dental, and vision

Job summary

McDonald’s is hiring a Guest Experience Leader in Towson to ensure guests have a positive experience, check in with guests, and help resolve any concerns. You’ll partner with the team to maintain a welcoming restaurant environment and stay informed about current promotions and app benefits.

The role emphasizes hospitality, learning, and effective communication to anticipate guest needs and enhance service quality.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• A desire to learn and grow.
• The ability to communicate effectively and anticipate customer needs

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

Skills

Customer service

Communication

Teamwork

Hospitality

Job description

McDonald’s is hiring a Guest Experience Leader in Towson to ensure guests have a positive experience, check in with guests, and help resolve any concerns. You’ll partner with the team to maintain a welcoming restaurant environment and stay informed about current promotions and app benefits.

The role emphasizes hospitality, learning, and effective communication to anticipate guest needs and enhance service quality.