Guest Experience Lead — Retail Key Holder

EVERYTHING BUT WATER; Honolulu (HI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) participation

Merchandise discounts

Additional benefits for eligible Assoc

Job summary

Everything But Water, the leading specialty retailer of women’s swimwear and resortwear, is seeking a Key Holder for Alohilani Resort location. The role supports store management, delivers exceptional customer service, and maintains brand standards and visual presentation.

The position requires 2–4 years in retail, supervisory experience, and full availability including nights, weekends, and holidays. The incumbent will work closely with store leadership to ensure coverage, drive sales, and

Qualifications

• 2-4 years of experience in retail sales.
• 1 year of supervisory experience.
• Availability must include nights, weekends, and holidays.
• Effective customer engagement skills.
• High level interpersonal and communication skills.
• Physical requirements include ability to stand and walk for an eight-hour shift; climb a ladder; lift a minimum of 15 pounds.
• Must be 18 years of age or older.
• Must be fluent in English (speak, read, write).

Responsibilities

• Works closely with Store Manager and Assistant Store Manager to support business needs, adequate shift coverage and at times supervise Sales Associates
• Consistently deliver exceptional customer service by demonstrating the Company’s selling model in a confident and knowledgeable manner
• Maintain brand standards around cleanliness, organization, and visual presentation standards
• Demonstrate an understanding of sales goals and align behaviors accordingly

Skills

Retail sales

Supervisory experience

Customer engagement

Interpersonal skills

Communication skills

Job description

Everything But Water, the leading specialty retailer of women’s swimwear and resortwear, is seeking a Key Holder for Alohilani Resort location. The role supports store management, delivers exceptional customer service, and maintains brand standards and visual presentation.

The position requires 2–4 years in retail, supervisory experience, and full availability including nights, weekends, and holidays. The incumbent will work closely with store leadership to ensure coverage, drive sales, and