Guest Experience Lead: Night Audit & Front Desk

The Harrison Group, Inc.; Virginia Beach (VA); On-site; USD 27,000 - 42,000; Full time

Job summary

The Harrison Group, Inc. is seeking a Front Desk Clerk & Night Auditor to manage daytime and overnight front desk operations at Holiday Inn & Suites Virginia Beach – North Beach. You will assist guests with check-in/check-out, reservations, and inquiries while balancing daily transactions.

Responsibilities include night audit duties, reporting, and coordinating with housekeeping to ensure rooms are ready. Strong customer service and communication skills are essential, with prior PMS experience

Qualifications

• High school diploma or equivalent required; hospitality-focused coursework preferred.
• Experience in hospitality/front desk or guest services is a plus.
• Familiarity with hotel management systems (PMS) preferred.

Responsibilities

• Greet guests and complete check-in/check-out procedures according to standards.
• Register guests with accurate information including contact details and payment data.
• Manage reservations and enter data into the property management system.
• Balance daily transactions and perform night audit duties.
• Coordinate with housekeeping to ensure rooms are ready for arrivals.

Skills

Customer service

Communication

Organizational skills

Multitasking

Professional appearance

Education

High school diploma

Hospitality coursework

Tools

Cloudbeds

RoomKeyPMS

Job description

The Harrison Group, Inc. is seeking a Front Desk Clerk & Night Auditor to manage daytime and overnight front desk operations at Holiday Inn & Suites Virginia Beach – North Beach. You will assist guests with check-in/check-out, reservations, and inquiries while balancing daily transactions.

Responsibilities include night audit duties, reporting, and coordinating with housekeeping to ensure rooms are ready. Strong customer service and communication skills are essential, with prior PMS experience