Guest Experience Lead (GEL)

McDonald's Restaurants Limited; Ladson (SC); On-site; USD 17,000 - 25,000; Full time

Job summary

McDonald's Guest Experience Leader position at a corporate-owned restaurant in the United States welcomes guests, assists with ordering (including kiosks), ensures satisfaction, and supports teammates in a fast-paced environment.

The role offers opportunities to develop customer service skills and growth, with competitive pay, benefits, and the chance to advance within a global brand. Applicants must be 16 years or older and can work part-time or full-time shifts.

Qualifications

• Greeting guests and communicating with them while ordering.
• Offering help with the ordering kiosks.
• Checking with customers after they have their food to ensure satisfaction.
• Ensuring kids receive a kid treat and addressing concerns.
• Communicating feedback to the restaurant team.

Responsibilities

• Greet guests and communicate with them while ordering.
• Assist customers at kiosks and throughout the ordering process.
• Help teammates and guests as needed to ensure smooth service.
• Check with guests to confirm satisfaction and address any needs.
• Help manage guest concerns and provide feedback to the team.

Skills

Greeting guests

Kiosk assistance

Customer service

Quality checks

Kids engagement

Complaint handling

Team communication

Job description

HERE’S WHAT’S IN IT FOR YOU!

Save $50 to $60 on your grocery meal each week with FREE MEALS.

GED FOR FREE! Take high school classes online, when you can!

Get your college degree at $0! Colleges and universities normally cost at least $18,000 a year. Work only 15 hours a week and be with us for 90 days and you can get a degree with Colorado Technical University.

Get access to exclusive perks and discounts, like 40% of Nike and almost $100 off Crunch Fitness! Deals change daily and include vacations to Universal Studios Orlando and food services like Hello Fresh, with our McPerks program!

Improve your English speaking, listening, reading and writing skills! Whether you are speaking to customers or staff, your voice should be heard.

Already in college? Get $2,500 a semester on tuition assistance! Work only 15 hours a week and be with us for 90 days.

Need affordable medical insurance? We offer insurance to those who qualify, and we have an employer contribution for certain plans!

Crew get a week’s VACATION after a year!

Get your pay FAST! We offer Rapid pay, get your money the next day!

We do fun incentives throughout the year, you have chances to win money and prizes!

Looking for all availabilities! If you're looking for a part-time job that supports your full-time ambition or a full-time job to start your new career with us, we are here for you!

ASK THE MANAGER ABOUT OUR BENEFITS DURING YOUR INTERVIEW!

See a day in the life of a Guest Experience Lead at McDonald's

https://www.youtube.com/watch?v=DiaN61vWY3A&feature=youtu.be

The Place for Me – From here, you can go further than you thought possible. Reach your goals and build your future with college tuition assistance, high school completion programs, English language courses and valuable job skills.

• Save $50 to $60 on your grocery meal each week with FREE MEALS.
• GED FOR FREE! Take high school classes online, when you can!
• Get your college degree at $0! Colleges and universities normally cost at least $18,000 a year. Work only 15 hours a week and be with us for 90 days and you can get a degree with Colorado Technical University.
• Get access to exclusive perks and discounts, like 40% of Nike and almost $100 off Crunch Fitness! Deals change daily and include vacations to Universal Studios Orlando and food services like Hello Fresh, with our McPerks program!
• Improve your English speaking, listening, reading and writing skills! Whether you are speaking to customers or staff, your voice should be heard.
• Already in college? Get $2,500 a semester on tuition assistance! Work only 15 hours a week and be with us for 90 days.
• Need affordable medical insurance? We offer insurance to those who qualify, and we have an employer contribution for certain plans!
• Crew get a week’s VACATION after a year!
• Get your pay FAST! We offer Rapid pay, get your money the next day!
• We do fun incentives throughout the year, you have chances to win money and prizes!

Requirements

• Greeting guests and communicating with them while ordering
• Offering help with the ordering kiosks
• Offering assistance to those in need of some extra hands
• Checking with them once they have their food to make sure they’re satisfied, or to see if they need anything else
• Ensuring kids receive a kid treat
• Handling any concerns
• Communicating with the restaurant team to provide feedback and recommendations

Our managers will go over expectations in more detail during the interview!

All you'll need is an outstanding attitude, willingness to learn and grow and the capability to excel in a fast-paced, team environment. We'll teach you the rest. We offer great pay, tremendous benefits and a chance to grow like you wouldn’t believe. Sound good? Give us a try! You must be 16 years of age or older to work as a Guest Experience Leader at corporate owned and operated McDonald's restaurant.

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or otherwise participate in the application process