Guest Experience Lead (GEL)

McDonald's; Knoxville (TN); On-site; USD 9,600 - 17,000; Part time

Benefits offered by this job

Free Uniforms

Free Meals

Flexible Schedule

Up to $2500 in tuition assistance

401K Match

DailyPay

30% employee discount

Job summary

McDonald’s is hiring a Guest Experience Leader for a part-time role at our restaurant. You will greet guests, help with ordering kiosks, and assist customers to ensure a positive dining experience. You will work in a fast-paced, supportive team and gain opportunities for growth, tuition assistance, and other benefits.

Applicants must be 16 years of age or older. The position offers competitive pay and the chance to develop customer service skills while supporting guests in a friendly environment.

Qualifications

• Experience delivering friendly guest service and handling high-volume interactions.
• Strong communication with guests and team members to ensure smooth operations.
• Ability to work in a fast-paced, team-oriented environment and adapt to changes.
• Positive attitude and eagerness to learn and grow with the company.

Responsibilities

• Greet guests and communicate with them while ordering.
• Assist guests with using ordering kiosks.
• Provide extra help to those in need or with children.
• Check with guests after meal to ensure satisfaction and offer further assistance.

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

Description: Up to $12 to start

McDonald’s Works for Me.

I’m going places. I want to have fun, I like to be challenged, and I need a schedule that works for me.

The Job for Me – Get a job that fits your life, inspires your best, and moves you forward. Choose your hours. Pursue your education. Build your skills and be yourself.

The Team for Me – Our people want to say YES — to working with energy and purpose, learning new skills, serving delicious food and creating feel-good moments with our guests. Does this sound like you? You’ll fit right in.

The Place for Me – From here, you can go further than you thought possible. Reach your goals and build your future with college tuition assistance, high school completion programs, English language courses and valuable job skills.

We are committed to being America’s best first job. Let’s talk. Make your move.

Requirements

We believe in letting you do you. If you’re looking for a part-time job that supports your full-time ambition, you’ve come to the right place. And right now we have an awesome opportunity for Guest Experience Leaders to work in our restaurant between the hours of 8am and 8pm. The Guest Experience Leader gets to create feel-good moments everyday with customers by:

• Greeting guests and communicating with them while ordering
• Offering help with using the ordering kiosks
• Offering assistance to those in need of some extra hands
• Checking with them once they have their food to make sure they’re satisfied, or to see if they need anything else
• Ensuring kids receive a kid treat
• Handling any concerns
• Communicating with the restaurant team to provide feedback and recommendations

All you’ll need is an outstanding attitude, willingness to learn and grow and the capability to excel in a fast-paced, team environment. We’ll teach you the rest. We offer great pay, tremendous benefits and a chance to grow like you wouldn’t believe. Sound good? Give us a try! You must be 16 years of age or older to work as a Guest Experience Leader at corporate owned and operated McDonald’s restaurant.

Additional Info

A job as a Guest Experience Leader at a McDonald’s Corporate owned restaurant gives you the chance to grow your skills and meet great people, while earning some outstanding benefits opportunities along the way. Those can include:

Benefits

• Competitive Pay

• Free Uniforms

• Free Meals

• TelaDoc services provided

• Financial Training through Smart Dollar

• Flexible Schedule

• Chance for advancement

• Up to $2500 in tuition assistance

• 401K Match

• DailyPay

• 30% employee discount

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

McDonald’s Corporation and McDonald’s USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald’s and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We’re following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.