Guest Experience Lead (GEL)

McDonald's; Hackettstown (NJ); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid sick leave

College tuition assistance

Training and advancement opportunities

Employee discounts and free meals

Tuition assistance up to $3,000

Job summary

McDonald’s restaurant in Hackettstown, NJ is hiring a Guest Experience Lead. The role focuses on delivering excellent guest service, resolving concerns, and collaborating with the team to keep the restaurant welcoming and clean.

You’ll promote app features and promotions to guests and support a positive dining atmosphere. This full-time position emphasizes a hospitable, helpful attitude, strong communication, and the ability to multitask in a busy environment, while contributing to a supportive

Qualifications

• Humble and hospitable demeanor.
• Desire to help and serve others.
• Strong communication and listening skills.
• Ability to learn and grow in a fast paced environment.
• Capacity to multitask and manage guest needs.

Responsibilities

• Lead the guest experience and check in with guests to ensure enjoyment.
• Address guest concerns and resolve issues to satisfaction.
• Collaborate with team to maintain a welcoming, clean restaurant.
• Promote promotions and McDonald’s App features to guests.

Skills

Humble demeanor

Hospitable service

Customer service mindset

Learn and grow

Effective communication

Multitasking

Job description

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

Description:

McDonald's Works for Me.

I'm going places. I want to have fun, I like to be challenged, and I need a schedule that works for me.

The Job for Me – Get a job that fits your life, inspires your best, and moves you forward. Choose your hours. Pursue your education. Build your skills and be yourself.

The Team for Me – Our people want to say YES — to working with energy and purpose, learning new skills, serving delicious food and creating feel-good moments with our guests. Does this sound like you? You'll fit right in.

The Place for Me – From here, you can go further than you thought possible. Reach your goals and build your future with college tuition assistance, high school completion programs, English language courses and valuable job skills.

We are committed to being America's best first job. Let's talk. Make your move.

See a day in the life of a Guest Experience Lead at McDonald's

https://www.youtube.com/watch?v=DiaN61vWY3A&feature=youtu.be

PERKS & BENEFITS:

• Competitive pay starting at $15.49/ hour up to $17.00/ hour based on experience.

• Flexible scheduling

• Paid sick leave

• College tuition assistance

• Training and advancement opportunities

• Employee discounts and free meals

• Up to $3,000 in tuition assistance.

This role is vital to the guest experience because you'll:

• Lead the experience: Check in with guests and make sure they are enjoying themselves

• Be the solution: Handle guest concerns and provide resolve to their satisfaction

• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment

• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To be successful in this position, you’ll need:

• A humble and hospitable demeanor

• Passion for helping and serving others (customers and fellow team members)

• A desire to learn and grow

• The ability to communicate effectively and anticipate customer needs

• The ability to do multitask in the worksite

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.

Requsition ID: PDX_MC_4EC006C0-F926-4C61-99EE-361C2C9EADD0_13915

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.