Guest Experience Lead

McDonald's Restaurants Limited; New Orleans (LA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Starting wage + incentives

Flexible scheduling

Paid time off

Tuition reimbursement

Training & advancement

Discounts & free meals

Job summary

McDonald's is hiring a Guest Experience Lead in New Orleans. You will check in with guests, ensure they are enjoying themselves, and support a welcoming, clean restaurant environment.

This role offers flexible scheduling, opportunities to learn and grow, tuition assistance, paid time off, and meals at no cost. Training and advancement opportunities are available, with a starting rate of $12 per hour plus cash incentives for full-time positions in select locations.

Responsibilities

• Lead the guest experience: check in with guests and ensure they are enjoying themselves.
• Be the solution: handle guest concerns and provide resolution to their satisfaction.
• Teamwork: work with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Explain promotions and benefits of using the McDonald’s App and Mobile Order & Pay features.

Job description

Guest Experience Lead

Flexible scheduling with a side of always feeling valued. A role in your local McDonald’s franchisee owned restaurant offers

PERKS & BENEFITS:

• $12 hourly starting rate plus cash incentives


• Flexible scheduling


• Paid sick leave and/or paid time off


• Tuition reimbursement and/or educational assistance


• Training and advancement opportunities


• Employee discounts and free meals

And much, much more!

*Available to full time employees in select locations.

Full-time, part-time, breakfast, lunch, late nights, weekends-whatever works for you, opportunities are available anytime-we’ve got a job combo specifically for you!

This role is vital to the guest experience because you'll:

• Lead the experience: Check in with guests and make sure they are enjoying themselves


• Be the solution: Handle guest concerns and provide resolve to their satisfaction


• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment


• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To be successful in this position, you’ll need:

• A humble and hospitable demeanor;


• Passion for helping and serving others (customers and fellow team members);


• A desire to learn and grow; and


• The ability to communicate effectively and anticipate customer needs

So, what’s your job combo?

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

McDonald's Corporation and McDonald's USA, LLC (the \"Company\") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald’s and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.