Guest Experience Lead

McDonald's

Liberty Township (OH)

On-site

USD 19,975 - 22,702

Full time

14 days+

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Benefits offered by this job

Competitive pay from $14.50 per hour

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement/educational assistance

401k plan

Medical, dental, and vision benefits

Job summary

A global fast-food chain is seeking a Guest Experience Lead in Liberty Township, Ohio. The ideal candidate will lead guest interactions, resolve concerns, and ensure a welcoming environment. This role requires a passion for customer service and effective communication skills. Flexible scheduling and competitive pay are offered alongside benefits such as employee discounts and tuition reimbursement.

Qualifications

Ability to effectively communicate and anticipate customer needs.
Desire to learn and grow in a fast-paced environment.
Passion for customer service and teamwork.

Responsibilities

Lead the experience: Check in with guests and ensure satisfaction.
Handle guest concerns and provide resolutions.
Maintain a welcoming and clean restaurant environment.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Effective communication

Anticipating customer needs

Job description

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Guest Experience Leader

Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

Competitive pay from $14.50 per hour - 16.48 / hour plus cash incentives
Employee discounts and free meals
Paid sick leave and/or paid time off
Tuition reimbursement and/or educational assistance
Training and advancement opportunities
Weekly direct deposit
401k plan*
Medical, dental, and vision benefits*

Guest Experience Leader

Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

Perks & Benefits

Competitive pay from $14.50 per hour - 16.48 / hour plus cash incentives
Employee discounts and free meals
Paid sick leave and/or paid time off
Tuition reimbursement and/or educational assistance
Training and advancement opportunities
Weekly direct deposit
401k plan*
Medical, dental, and vision benefits*

And much, much more!

Available to full time employees in select locations.

This role is vital to the guest experience because you'll:

Lead the experience: Check in with guests and make sure they are enjoying themselves
Be the solution: Handle guest concerns and provide resolve to their satisfaction
Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To Be Successful In This Position, You’ll Need

A humble and hospitable demeanor;
Passion for helping and serving others (customers and fellow team members);
A desire to learn and grow; and
The ability to communicate effectively and anticipate customer needs

So, what’s your job combo?

Equal Employment Opportunity and Our Value of Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdonaldsandme@support.mcdonalds.com.

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.

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