Guest Experience Lead

McDonald's; Hilo (HI); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Tuition reimbursement

Training and advancement

Employee discounts and free meals

Medical, dental, and vision benefits

Job summary

McDonald’s restaurant seeks energetic crew members to greet guests, take orders, and help with quick, fresh food preparation. You’ll keep the dining area clean and ensure a welcoming atmosphere while supporting teamwork to hit daily goals.

Join a role that values hospitality, offers training, and provides opportunities to advance. Flexible hours, earnings from $17.00 to $18.00 per hour, and a benefits package are part of the package.

Qualifications

• A humble and hospitable demeanor
• Passion for helping and serving others
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Have a side of smile: Help customers order their favorite McDonald’s menu items and/or make menu recommendations
• Focus on the food: Prepare and present delicious food
• Ensure a memorable visit: Help maintain a welcoming, friendly, and clean restaurant environment
• Understand that teamwork is key: Work hand in hand with your team to meet goals and most importantly, have fun!

Job description

Flexible scheduling with a side of always feeling valued. This restaurant offers a job combo that will fit YOU

PERKS & BENEFITS:

• Competitive pay from $17.00 - $18.00 /hour

• Flexible scheduling

• Tuition reimbursement and/or educational assistance

• Training and advancement opportunities

• Employee discounts and free meals

• Medical, dental, and vision benefits

• And much more!

This role is vital in the restaurant because you’ll:

• Lead the experience: Check in with guests and make sure they are enjoying themselves

• Have a side of smile: Help customers order their favorite McDonald’s menu items and/or make menu recommendations

• Focus on the food: Prepare and present delicious food

• Ensure a memorable visit: Help maintain a welcoming, friendly, and clean restaurant environment

• Understand that teamwork is key: Work hand in hand with your team to meet goals and most importantly, have fun!

To be successful in this position, you’ll need:

• A humble and hospitable demeanor

• Passion for helping and serving others (customers and fellow team members)

• A desire to learn and grow

• The ability to communicate effectively and anticipate customer needs

So, what’s your job combo?

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. We will ensure that individuals with disabilities are provided reasonable accommodation(s) to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the restaurant you are applying to request accommodation(s).

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. Thus, if you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.

This job posting contains some general information about what it is like to work in this restaurant but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job.

McDonald's Corporation and McDonald's USA, LLC (the \"Company\") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [e-mail] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.

McDonald’s and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.