Guest Experience Host: Warm Welcome & Seating

Bartell Hotels, a CALP; San Diego (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Discretionary tips

Job summary

Bartell Hotels in San Diego, CA is seeking a Host/Hostess to deliver an excellent first and last impression for guests, answering questions and guiding them to their tables.

As part of Bartell Hotels, you will greet guests, provide accurate information, and help maintain smooth dining room operations. The role includes discretionary tips as part of compensation and requires a friendly, proactive approach to guest service.

Responsibilities

• Greet allguest in a pleasant and attentive manner
• Work withcustomers to exceed expectations and answer all questions
• Answerphones promptly and be knowledgeable on all current activities of therestaurant and bar
• Accountablefor controlling the smooth and steady flow of customers in the restaurant.
• Maintain awareness of reservations, mapping out the floor plan being mindful of seating rotations
• Presentmenus and inform guests who their server will be
• Keep track of the customer counts and table seating times
• Make sure servers are aware that they have a new table and make sure they are ready
• Let amanager know if there is a need for a wait or table touch
• Maintainfamiliarity of the menu to be able to answer questions of waiting guest andphone calls, as well as being able to take to go orders as needed
• Acquires a working knowledge of hotel, in-house facilities, and local information to respond to customer questions in these areas as required
• Other duties may be assigned as needed

Job description

Bartell Hotels in San Diego, CA is seeking a Host/Hostess to deliver an excellent first and last impression for guests, answering questions and guiding them to their tables.

As part of Bartell Hotels, you will greet guests, provide accurate information, and help maintain smooth dining room operations. The role includes discretionary tips as part of compensation and requires a friendly, proactive approach to guest service.