Guest Experience Host & Server Assistant

Out West Restaurant Group Career Center; Laughlin (NV); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Health benefits

Dental and vision coverage

Paid time off (PTO)

Life Insurance

Meal benefits (when eligible)

Employee meal program

Job summary

Out West Restaurant Group is seeking a Host/Server Assistant for Outback Steakhouse locations in the Laughlin area. You will greet guests, seat them, upsell menu items, and help the dining team deliver exceptional hospitality while maintaining fast, friendly service.

We value a welcoming demeanor, teamwork, and the ability to handle a fast-paced environment. Training provided; California beverage-svc certification may be required for some sites.

Qualifications

• Ability to lift and/or move up to 30 lbs.; able to work in hot and cold environments.
• Ability to walk, stand, or bend for long periods of time while performing essential job duties.
• For all California based positions: Responsible Beverage Service Certifications Required (can be completed during training, and up to 60 days after start date)

Responsibilities

• Making a memorable first and last impression.
• Greeting incoming and departing Guests in a welcoming manner. Seating the guest in the dining and bar areas, while ensuring a smooth handoff to service staff.
• Coordinating the wait, and seating Guests with a sense of urgency.
• Always smiling and having genuine conversations with Guests.
• Will have a general knowledge of the food and drink menu and be able to recommend and upsell products.
• Answers the phone in a prompt and professional manner and directs calls.
• Is a team player and assists throughout the restaurant by bussing tables, delivering food and bar beverages, assisting with guests, and ensuring that every opportunity to WOW a customer is completed.
• Leads the lobby experience for each Guest, following Outback hospitality standards.
• Committed to safe food handling, cleanliness, safety and sanitation standards during the shift

Skills

Teamwork

Guest service

Upselling

Job description

Out West Restaurant Group is seeking a Host/Server Assistant for Outback Steakhouse locations in the Laughlin area. You will greet guests, seat them, upsell menu items, and help the dining team deliver exceptional hospitality while maintaining fast, friendly service.

We value a welcoming demeanor, teamwork, and the ability to handle a fast-paced environment. Training provided; California beverage-svc certification may be required for some sites.